Student Accounts Assistant IV

About ECC:

Elgin Community College serves over 9000 students at every stage of their educational journeys including university transfer programs career and technical education continuing education classes and adult basic education. As a community we pride ourselves on nurturing a welcoming campus where every personstudents staff members faculty members and campus visitorsfeels valued. The work of each ECC employee is central to the colleges mission and as an employer the college fosters a positive environment through professional challenges excellent benefits and opportunities for recognition and camaraderie.

Work Schedule:

Varies: 2 late days of 10:157:15 and 7:454:45 the other 3 days

Rate of Pay:

This position is a grade 11 with a minimum of$36133 and a midpoint of $48177. Salary offer will be commensurate with the education/experience in alignment with the Colleges compensation philosophyand the current CBA if applicable.

FLSA Status:

NonExempt

Grant Funded:

No

Job Summary:

An employee in this classification performs work of moderate difficulty by processing and collecting all monies due to the institution. Work is distinguished by the ability to process invoices refunds and resolve issues in student account balances. General supervision is received by the assigned manager.

Required Knowledge Skills & Abilities:

1. High school diploma or general education degree (GED); with a minimum of 2 years of cash handling experience or equivalent combination of training and experience.

1. Working skills in the use of a tendigit adding machine.

1. Working skill in the use of the Microsoft Office Suite including but not limited to Word Excel Access and Publisher
2. Working skill in organizing work to meet established deadlines while maintaining attention to detail.
3. Working skill in interpersonal interaction to be applied to a variety of individuals with differing education ethnic and socioeconomic backgrounds.
4. Working skills in verbal and written communication.
5. Working skill in operating a personal computer applicable software and peripheral equipment as well as learning and adapting to new and updated programs and technology.
6. Must be available to work a flexible schedule including evenings and weekends when required by the departments needs.

Desired Knowledge Skills & Abilities:

1. Bilingual Spanish/English.

Essential Duties:

1. Accept and process all forms of tuition payments and fees including cash checks and credit card payments from internal and external customers. Balance deposit with system on a daily basis.
2. Analyze student account balances and research various issues. Answer questions about balances payments charges etc. Notify students of due dates. Resolve issues or refer to supervisor as necessary.
3. Answer phones. Assist students in setting up online payment plans.
4. Assist with letters to students to inform them of tuition appeal decisions.
5. Audit and mail refund checks; remove restrictions on student accounts if necessary.
6. Balance all monies on a weekly basis and report any discrepancies to management.
7. Maintains required training licensure and/or certifications
8. Maintains confidentiality of privileged information and adheres to applicable privacy laws
9. Demonstrates sensitivity understanding and respect of diverse populations within the workplace.
10. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for coworkers during times when the division is shortstaffed or experiencing an increased volume of work.
11. Adheres to department guidelines for attendance and punctuality

Other Duties:

1. Maintain office inventory. Order supplies as needed.
2. Perform other jobrelated duties as assigned which pertain to the job description.
3. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Sedentary (up to 10 lbs occasionally sitting most of the time)

Visual Acuity:

Close visual acuity (e.g. computer assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

Equal Employment Opportunity Statement: