Order Processing Specialist
Order Processing Specialist
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Job Description
Job Details
Description
Summary
Are you looking to break into a new career path that offers job stability and room for growth
Do you enjoy being able to tackle tasks independently without being micromanaged
Are you looking to join a team that is dedicated to achieving greatness and genuinely enjoys coming into work every morning
Were on the lookout for an Order Processing Specialist to join our team. This position will report to our amazing Director of Customer Success; This role involves handling a mix of tasks such as processing orders reviewing purchase orders setting up accounts generating invoices answering phones and helping customers with basic inquiries. We need someone who is proactive enjoys solving problems and thrives on being the goto person for a variety of tasks. If you love working with both colleagues and customers youll fit right in! We truly care about our employees happiness and success and we believe that being part of our team is a fantastic opportunity. Come join us!
Essential Duties and Responsibilities
- Provides excellent customer service to both external and internal customers
- Processes invoices for emergency service preventative maintenance batteries parts and equipment orders
- Answer incoming calls and directs callers to appropriate department/employee as needed
- Review orders for accuracy enter orders into system
- Ability to write proof and test standard operating procedures
- Strong willingness to embrace the highest level of quality to achieve zero defects
- Other duties as assigned
Qualifications
Requirements
- Demonstrated ability to pay close attention to detail is essential.
- Capable of quickly resolving problems handling multiple tasks and managing conflicts with customers.
- Proficient in verbal communication with customers and colleagues over the phone possessing exceptional interpersonal and organizational skills. Strong written communication skills including email correspondence are also necessary.
- Proficient in Microsoft Office Suite (Word Excel) and Internet Explorer. Familiarity with internet use is a must.
- Experience with MieTrak Accounting software and CRM software is advantageous.
- Knowledge of UPS Makes/Models Battery Makes/Models and basic troubleshooting procedures is desirable but training will be provided!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
