Automotive Service Advisor - Allen Turner Nissan
Automotive Service Advisor - Allen Turner Nissan
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Allen Turner Automotive issearching for an experienced Service Advisorto join our team atAllen Turner Nissan of Auburn.
Are you ready to be part of a team that recognizes your skills and offers opportunities for professional growth Ready to advance your automotive careerApply now!
BENEFITS
- Medical dental and vision insurance
- Long and shortterm disability and life insurance
- Matching 401(k) plan & profit sharing
- Paid vacation & holidays
- Employee purchase program (discounts on products and services)
- Employee events and recognition (service awards holiday parties food truck Fridays etc.
- A friendly professional work environment
- Opportunities for career advancement within the company
Responsibilities:
- Oversee service orders and the flow of the Service Lane to ensure customers receive prompt courteous and effective service
- Maintain customer satisfaction by ensuring scores remain at or above company standards and proactively addressing any concerns
- Greet customers listen to their concerns and review vehicle maintenance records and service schedules to accurately assess their needs
- Verify warranty and service contract coverage explain provisions and exclusions and provide clear estimates for repairs and services
- Prepare and document repair orders (ROs) detailing symptoms required services and customer approvals. Input the information into the service database
- Act as the main point of contact between customers and technicians ensuring effective communication and timely updates
- Manage customer expectations by explaining and prioritizing necessary repairs obtaining approvals and arranging transportation or towing when needed
- Maintain accurate records of all services performed including diagnostics repairs and parts used
- Stay updated with industry trends participate in training and read manufacturer publications to enhance knowledge and service quality
- Adhere to company policies and procedures ensuring compliance with applicable laws and regulations to maintain a safe and legal service environment
- Support the organizations reputation by taking ownership of customer requests and contributing to the overall success of the team
- Perform other duties as assigned to support the dealerships goals and operations
Qualifications:
- Previous Experience: At least 1 years of experience as an automotive service advisor or in a similar role with a proven track record of success
- CustomerFocused: Excellent customer service and communication skills with the ability to effectively interact with customers coworkers and vendors
- Sales & Service Success: Demonstrated success in service and sales with a focus on building customer relationships and achieving satisfaction
- Teamwork & Independence: Ability to work well in a team environment as well as independently with minimal supervision
- Time Management: Strong organizational skills with the ability to prioritize tasks in a fastpaced environment
- Professional Appearance: Maintains a wellgroomed professional appearance in accordance with company standards
- Flexibility: Ability to work flexible hours including some Saturdays
- PreEmployment Requirements: Ability to pass a preemployment background check Motor Vehicle Record (MVR) check and drug screening and has reliable transportation to and from work
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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