People Relations Manager

Who We Are

Core Spaces (Core) is more than a real estate company its a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live) GRIT (We Got This) LIFT (Help Each Other Win) SHINE (Bring Your Full Self) UPHOLD (Never Break Trust) GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.

What We Do

Founded in 2010 Core is a vertically integrated company focused on acquiring developing managing and lending across the student housing and buildtorent (BTR) sectors. Its residential communities feature worldclass amenities progressive design and hospitalitydriven client service. In its awardwinning student portfolio Core currently owns and/or manages over 38600 beds and has a pipeline of over 43000 beds in various stages of development. Cores BTR division currently has over 3000 homes under development and in its pipeline in highgrowth metros across the country. For more information visit www.corespaces.

*Portfolio and pipeline numbers as of May 2024

Benefits That Matter

• A culture that provides you with a sense of belonging
• Hybrid and remote work options to promote worklife balance
• Competitive pay that values your contributions
• Annual incentive to reward your achievements
• Paid unlimited PTO to disconnect or celebrate life milestones
• Paid 15 holidays including your birthday to disconnect and celebrate
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Monthly workshop weeks; fewer meetings & more collaboration
• Robust health plan options that begin within at least 30 days of your employment
• Monthly phone reimbursement
• Wellness allowance and perks including a yearly subscription to a meditation app
• An environment that provides you a voice to share your perspectives
• Employee Assistance Program (EAP) for access to confidential support services
• Company retirement options including 401(k) matching & Roth account option

Position Overview

As an advocate of our Company values the People Relations Partner will work in lockstep with senior members of the People Relations team and the Payroll & Benefits team to support and execute the ADA and leave administration process. Additionally this position will also participate in the investigation and resolution of people relations matters by coaching people leaders in managing team member performance progressive discipline and corrective action with a focus on risk mitigation.

Working in close collaboration with the Payroll & Benefits Talent Development and Talent Management teams youll support the development and of people initiatives programs and events that authentically evolve our OneCore culture create meaningful moments of connection across and within teams and elevate the employee experience (lets go)!

With over 1000 team members across locations entities and time zones we continue to grow rapidly and we need your expertise to help deliver bestinclass experiences. This is not your first rodeo; you are experienced in developing and maintaining positive relationships and serving as a trusted goto source for people matters. You may not know all the answers but you are resourceful and committed to finding them!

What You Will Do

Accommodation & Leave Administration

• Facilitate the accommodation process for assigned cases following ADA compliance and ensuring the necessary documentation is provided received and tracked; ensure compliance with federal state and local labor laws and company policies
• Intake and initiate leave administration process for assigned cases tracking and running point through the handoff to the benefits administration team and/or 3rd party leave administrator
• Maintain timely ongoing communication of relevant leave information that affects other People Operations departments such as Payroll & Benefits or Talent Management
• Guide and coach managers on the ADA accommodation and LOA process in partnership with other members of the People Relations team under the leadership and direction of the Associate Director who leads the ADA accommodation and leave of absence process

People Relations Managing Performance & Risk Mitigation

• Execute people relations matters for the company by guiding and coaching managers in progressive discipline steps and corrective action remedies managing and prioritizing in a fastpaced highgrowth environment under the leadership and direction of senior members of the People Relations team
• Demonstrate effective organization and time management to prioritize and progress multiple cases/matters daytoday/weektoweek with flexibility to extend hours as needed for timesensitive matters in various time zones
• Utilize and support the evolvement of our toolkit of templates guidelines and resources for managers regarding performance management in close partnership with Talent Development leadership
• Assist leaders in ensuring appropriate progressive discipline documentation is recorded and corrective action steps are followed through with team members to mitigate risk proactively
• Guide managers on developing and executing Performance Improvement Plans in partnership with the Talent Development Manager
• Intake complaints and manage the investigation process; consult with senior members of the People Relations team on the appropriate actions and next steps
• Lead with compassion and company values by seeking to understand an individuals situation to understand the why and influence managers to do the same ahead of making judgments and determinations
• Establish and maintain the communication of various people matters that affect other People Operations departments such as Payroll & Benefits or Talent Management
• Utilize the HRIS and Company technology as appropriate for tracking recording documentation and reporting
• Facilitate exit interviews with team members when voluntary resignations occur to identify the root cause potential leadership concerns and enhancement opportunities for the team members experience
• Keep a close eye on team member retention and turnover trends and make speedy recommendations for actions to improve
• Execute the involuntary termination process and ensure the appropriate approval process is followed
• Prepare and finalize severance agreements when appropriate

Team Member Support Resources

• Advocate and communicate team member support resources such as the OneCore Mindfulness Programming the Employee Assistance Program Calm and 3rd party mindfulness coach
• Promote and participate in the companys diversity council with a mission to connect raise awareness on DEI matters and implement change

Policy and Compliance

• Participate in the identification research and of compliant employment policies and practices across federal and multiple state and local jurisdictions
• Assist with evolving and maintaining the company handbook
• Help with the development and maintenance of guidelines to ensure consistent practices of policy interpretation

Ideally youll have

• 3 years of experience working with leave of absences and ADA accommodation matters
• 5 years of experience with resolution of employee relations matters and the administration of Human Resources policies
• Bachelors degree in Human Resources Business Administration or Organizational Development
• Impeccable regard for using discretion with confidential documents and information
• Conflict resolution expertise with experience handling sensitive employee issues and complex investigations
• Knowledge of employment law and regulations (FMLA ADA EEO and multistate compliance)
• Strong emotional intelligence (EQ) and interpersonal skills to build trust and rapport across teams
• Change management experience with the ability to guide teams and managers through organizational changes and transitions.
• Sound judgment in prioritizing competing demands
• Adaptable communication skills to collaborate effectively across diverse groups of stakeholders
• Passion for collaboration rallying people and influencing others to effectively get things done
• Proactive approach and a keen attention to details
• Ability to work autonomously while keeping key stakeholders informed

Youll crush it if you have

• Experience working in student housing singlefamily rentals hospitality or multifamily industries
• Proven ability to exercise flexibility and adapt in a fastpaced highgrowth environment
• Expertise in executing leave of absence processes in compliance with multiple local/state jurisdictions (specific experience with Washington Oregon and California laws are a plus)
• Experience working with a mix of onsite remote and hybrid teams supporting multiple time zones effectively
• Proficiency in HRIS systems (such as Paycom) and experience maintaining accurate documentation.

Organizational Structure

Reports to: Associate Director People Relations

Direct Reports: N/A

Disclaimer: Please note that job responsibilities reporting lines and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

As an Equal Opportunity Employer Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.