Customer Service Representative
Customer Service Representative
Posted on :
16-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Yearly Salary
USD 60000 - 69998
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Customer Service Representative (CSR)
About the Tortorella Group:
Founded in 1981 The Tortorella Group is Long Islands premier swimming pool engineering design construction and service company. Between New York City and Montauk we serve the worlds most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multidivisional organization believes in family health integrity communication and education and we are committed to embracing these values as we serve our customers employees suppliers and communities.
Location: Hampton Bays NY Full Time On Site in Hampton Bays
Are you passionate about client service and providing proactive solutions
Are you entrepreneurial and thrive in a fastpaced dynamic environment
The Tortorella Group seeks a highly organized enthusiastic and entrepreneurial Customer Service Representative to join our growing team. In this role you will be building on Tortorellas foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team the right candidate is a highly organized and confident selfstarter with demonstrated sales and service abilities bestinclass communication skills and a collaborative team approach.
In this role you will have responsibility for some of Tortorellas most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience bestinclass communication tools and an unsurpassed 40 year reputation.
Passionate professionals with swimming pool experience are preferred but quick studies who understand the trades should absolutely apply.
Reporting to the Director of Business Development be prepared to have an immediate impact on preparation for the busy 2025 summer season.
The ideal candidate will work independently:
About the Tortorella Group:
Founded in 1981 The Tortorella Group is Long Islands premier swimming pool engineering design construction and service company. Between New York City and Montauk we serve the worlds most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multidivisional organization believes in family health integrity communication and education and we are committed to embracing these values as we serve our customers employees suppliers and communities.
Location: Hampton Bays NY Full Time On Site in Hampton Bays
Are you passionate about client service and providing proactive solutions
Are you entrepreneurial and thrive in a fastpaced dynamic environment
The Tortorella Group seeks a highly organized enthusiastic and entrepreneurial Customer Service Representative to join our growing team. In this role you will be building on Tortorellas foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team the right candidate is a highly organized and confident selfstarter with demonstrated sales and service abilities bestinclass communication skills and a collaborative team approach.
In this role you will have responsibility for some of Tortorellas most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience bestinclass communication tools and an unsurpassed 40 year reputation.
Passionate professionals with swimming pool experience are preferred but quick studies who understand the trades should absolutely apply.
Reporting to the Director of Business Development be prepared to have an immediate impact on preparation for the busy 2025 summer season.
The ideal candidate will work independently:
- Answer inbound phone calls from our Tortorella service customers and our Pool Technicians out in the field
- Build and nurture lasting customer relationships while identifying opportunities to exceed expectations.
- Collaborate effectively with the Service teamand field technicians to uphold Tortorellas service standard.
- Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season.
- Negotiate contracts while defending our industryleading renewal rates.
- Prepare estimates for repair work upgrades and thirdparty services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed.
- Drive continuous improvement of the team by sharing your knowledge of sales and account management.
- Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory.
- Report on key performance indicators (KPIs) that prove your effectiveness and impact.
- Proven handson work experience in sales account management or customer service. Preferably in the swimming pool industry.
- Exceptional organizational and communication skills.
- Bachelors or certificate Preferred.
- Proficiency in Microsoft Office and Windows ability to type 40 wpm
- A positive can do attitude and the willingness and ability to be flexible and do whatever it takes to make our customers happy.
- Full Time
- Monday through Friday/ Saturdays (In Season)
- Comprehensive health insurance (medical dental vision).
- 401(k)
- Unlimited Paid Time Off (PTO) and holidays or Accrual based.
- Professional development opportunities.
- Full companywide closure during the week of Christmas (Varies year to year).
Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.
Tortorella is an Equal Opportunity Employer.
If you are unable to complete this application due to a disability contact us to ask for an accommodation or alternative application process either through email at or by phone at.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
