Network Administrator Sr
Network Administrator Sr
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Job Description
Job Description
Current work authorization for Canada is for all openings.
You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.
At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best both personally and professionally
Business Overview:
Fidelity Canadas Telecom department operates within a global framework while maintaining a specialized locally focuses presence. As a relatively small but integral part of the organization we adhere to global standards while delivering outstanding high touch support.
Reporting through Infrastructure Canada up to the Chairman of Canada our team is responsible for all aspects of telecommunications encompassing data networks voice communications and audiovisual services. We ensure seamless connectivity and support aligning with both local and global operational requirements.
Key Responsibilities:
Assist users with troubleshooting technical issues related to Zoom software audio and video connectivity and other features.
Provide mentorship on setting up and configuring Zoom accounts meetings events and webinars to ensure a seamless user experience.
Resolve user inquiries and concerns via email chat or phone support delivering outstanding customer service.
Work together with the development team to address and resolve complex technical issues promptly.
Build and maintain support documentation and knowledge base articles to assist users and improve our support processes.
Conduct training sessions for users on how to effectively apply Zooms features empowering them to achieve their goals.
Support ZOOM Room configuration and setup ensuring flawless and user experience.
Stay updated on new Zoom features and updates to provide accurate and current support to our users.
Qualifications and Requirements:
Minimum 5 years of relevant experience.
Bachelors degree in a related field is preferred or equivalent experience
A proven track record in technical support specifically with Zoom or similar video conferencing platforms.
Strong troubleshooting skills with the ability to determine and resolve issues effectively.
Excellent communication skills both written and verbal to provide clear and concise mentorship to users.
Experience collaborating with technical teams and advancing complex issues when necessary.
The ability to build and maintain detailed support documentation.
A dedication to continuous learning and staying updated on the latest Zoom features and updates.
Outstanding organizational skills and the ability to manage multiple tasks and priorities.
Preferred Qualifications:
Experience with Zoom Room setup and configuration.
Familiarity with telecommunications and audiovisual services.
Note: In our current postpandemic environment employees are required to be onsite two days per week. This requirement is subject to change based on future circumstances.
Some of the ways well help you feel valued and supported as part of our team:
Flexible working arrangements 100 remote hybrid and in office options
Competitive total compensation including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day with 100 employerpaid premiums that include up to $5000 annually for mental health services and therapy
Parental leave topup to 100 of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs including an active network of Employee Resource Groups
Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation
We care a lot about fostering a compassionate peoplecentric culture and are proud to have been named one of Canadas Top 100 employers for the last five years.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legallyprotected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .
No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity
We are proud to be recipients of the following:
Awards
Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top FamilyFriendly Employers
o Canadas Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
LinkedIn Top Companies in Canada
Human Resource Director (HRD) Best Place To Work
o HRD 5Star Benefit Program
o HRD 5Star Diversity & Inclusion Employer
Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award Future of Work Strategy
TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team
Required Experience:
Unclear Seniority
Employment Type
Full-Time
