IT Support Representative - Talking Stick Resort Amphitheatre

Job Summary:

WHO ARE WE
Live Nation Entertainment is the worlds leading live entertainment company comprised of
global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media &
Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets
sold annually and approximately 10000 clients worldwide. Live Nation Concerts is the largest
provider of live entertainment in the world promoting more than 50000 events annually for
nearly 7000 artists in 40 countries. These businesses allow Live Nation Media & Sponsorship
to create strategic music marketing programs that connect more than 1200 sponsors with the
145 million fans that attend Live Nation Entertainment events each year. For additional
information visit www.livenationentertainment.
WHO ARE YOU
Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful innovative
forward thinking and committed. At Live Nation Entertainment our people embrace these
qualities so if this sounds like you then please read on!
THE JOB
The Concerts Technology team is looking for highly motivated passionate and enthusiastic
individuals who are interested in providing onsite IT support at Live Nation events and venues
across the country. As a Venue IT Support Representative you can expect to gain realworld
experience and an intimate understanding of IT service delivery concepts as you learn valuable
operational and procedural skills and develop your troubleshooting abilities in an
exciting/dynamic industry.
WHAT THIS ROLE WILL DO
Provide onsite IT troubleshooting assistance as needed to venue administrative
operations and production staff.
Identify track and help to resolve persistent issues and ensure venue technology
problems issues or needs are reported to appropriate remote support or service
delivery teams following established escalation procedures.
Act as an onsite liaison with remote IT support teams troubleshooting reported issues
with venue technology
Be the onsite contact and provide guided access for visiting IT service or support
providers
Provide onsite assistance to tour production by helping to establish artist Internet
connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on day of
show.
Provide proactive day of show IT event support by ensuring there are no outstanding
IT hardware/software issues with point of sale or access control technologies prior to
gates opening for fans.
Assist with deployment inventory management and maintenance of onsite IT
equipment including POS terminals.
Develop demonstrate and leverage a comprehensive understanding of venue network
connectivity and deployed technologies.
Participate as needed with seasonal IT preparation and validation as well as shutdown
and winterization.
Assist with the extension of existing venue IT infrastructure or implementation of new
infrastructure to support special events such as festivals or private events.
WHAT THIS PERSON WILL BRING
Experience with and indepth knowledge of Apple iOS MS Windows and network
technologies is preferred
Strong communication skills (oral and written) paired with a professional
communication style
Selfmotivated capable of independent reasoning and troubleshooting
Highly organized and strong attention to detail
Must be a reliable and dependable team player with ability to work independently and
under little supervision
Must be able to adapt to a constantly changing and at times stressful work environment
Must possess a valid drivers license access to a reliable vehicle and a clean driving
record
This position requires flexibility with scheduling; including the ability to accommodate
evening and weekend oncall shifts holidays as well as extended hours for events and
summer festivals. Availability to consistently provide event support is a requirement of
this role.
(Note: Shifts may change to meet business needs).
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we
aim to promote environments where everyone can be themselves contribute fully and thrive
within our company and at our events. As a growing business we will encourage you to develop
your professional and personal aspirations enjoy new experiences and learn from the talented
people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age
40 and over) ancestry color religious creed (including religious dress and grooming practices)
family and medical care leave or the denial of family and medical care leave mental or physical
disability (including HIV and AIDS) marital status domestic partner status medical condition
(including cancer and genetic characteristics) genetic information military and veteran status
political affiliation national origin (including language use restrictions) citizenship race sex
(including pregnancy childbirth breastfeeding and medical conditions related to pregnancy
childbirth or breastfeeding) gender gender identity and gender expression sexual orientation
intersectionality or any other basis protected by applicable federal state or local law rule
ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the
requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance
and the California Fair Chance Act and consistent with other similar and / or applicable laws in
other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For
this reason Live Nation will make reasonable accommodations for the known physical or
mental limitations of an otherwise qualified individual with a disability who is an applicant
consistent with its legal obligations to do so including reasonable accommodations related to
pregnancy in accordance with applicable local state and / or federal law. As part of its
commitment to make reasonable accommodations Live Nation also wishes to participate in a
timely good faith interactive process with a disabled applicant to determine effective
reasonable accommodations if any which can be made in response to a request for
accommodations. Applicants are invited to identify reasonable accommodations that can be
made to assist them to perform the essential functions of the position they seek. Any applicant
who requires an accommodation in order to perform the essential functions of the job should
contact a Human Resources Representative to request the opportunity to participate in a timely
interactive process. Live Nation will also provide reasonable religious accommodations on a
casebycase basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of
work performed by employees within this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties responsibilities and qualifications
required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons
available in a timely and efficient manner. Live Nation may pursue all avenues available
including promotion from within employee referrals outside advertising employment
agencies internet recruiting job fairs college recruiting and search firms.