Bilingual Fraud MSB Analyst
Bilingual Fraud MSB Analyst
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Job Description
About Float
Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most: growth.
As one of Canadas fastest growing companies and toprated startups in 2024 and 2023 Float is customerobsessed passionate and entrepreneurial with a team that includes leaders from Uber Shopify Top Hat TouchBistro and Ada.
At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decisionmaking decentralized so that all team members feel ownership in our success.
Our product
Float is Canadas complete business finance platform combining modern financial services and software to help businesses spend save and grow. Trusted by 4000 Canadian companies Float provides highlimit corporate cards automated expense management nextday bill payments highyield accounts and fast friendly supportall built in Canada for Canada. Float is backed by worldclass venture and fintech investors including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures partners behind our $70 million Series B raise.
Our team is a collection of ambitious collaborative and missiondriven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.
About the Fraud & MSB Analyst role
We are looking for a Fraud & MSB Analyst to identify and investigate behaviours and spend patterns on our highgrowth card program. You will support the Risk team by monitoring alerts engaging with and educating our customers and providing suggestions and feedback to improve risk processes.
Key Responsibilities
- Fraud Support:
- Monitor and respond to daytoday alerts and queues related to fraud prevention investigations and dispute processing.
- Assess current and future controls identifying impacts to customers revenue or losses through data analysis and modelling.
- Contribute to the continuous design and development of our fraud detection models and systems.
- Analysis:
- Understand various fraud patterns affecting Float analyze trends and provide datadriven solutions.
- Define actions to mitigate fraud while balancing a positive customer experience.
- Automation and Improvement:
- Proactively seek opportunities to enhance efficiency through automation.
- Case Investigations:
- Monitor and analyze information from various tools reports and documentation to make informed decisions.
- Stakeholder Engagement:
- Build trust with customers and internal teams through excellent customer experience and fraud education.
- Industry Knowledge:
- Stay informed about fraud and AML trends and relevant regulations to help maintain a bestinclass risk program.
- Education:
- Collaborate with different teams to provide education and feedback on improving the fraud program and assist with AML program implementation.
- AML Reporting:
- Escalate cases to risk managers for potential reporting to FINTRAC.
- Special Projects:
- Participate in special projects as required.
Requirements
You will thrive in this role if you bring a mix of analytical skills customer focus creativity and collaboration along with a strong understanding of fraud risks and prevention strategies.
Qualifications:
- Languages:
- Fluent in English and French.
- Experience:
- 2 years in fraud detection investigations or credit card dispute management.
- Experience designing and implementing control frameworks based on user and product risk profiles.
- Proficient in analyzing transactional data from networks (Mastercard/Visa) to develop and refine fraud rules and models.
- Familiarity with fraud prevention platforms and knowledge of fraud risks associated with payments and banking.
- Customer Focus:
- Experience handling difficult situations with empathy and a focus on delivering the best customer outcomes.
- DataDriven Decision Making:
- Ability to assess risk and take action based on various data sources and documentation.
- Proficiency in SQL is a plus.
- Continuous Learning:
- Eager to learn and understand the why behind answers. Adaptable and proactive in learning new tools and approaches.
- Creative Problem Solving:
- Enjoys finding innovative solutions to overcome obstacles.
- Collaboration:
- Enthusiastic about working with sales support and product teams to enhance customer experience and improve the fraud program.
- Market Understanding:
- Experience in the banking sector with an understanding of fraud trends.
- Bonus: Experience with credit card disputes.
- Vendor and Relationship Management:
- Comfortable working with thirdparty vendors to optimize the use of fraud prevention tools.
This role wont be a fit if:
- You are not a selfstarter and do not like to work independently
- You arent obsessed with your craft
- You dont like ambiguity
- You dont like regular feedback on your work
- You prefer stability over change
- You arent comfortable prioritizing your own todo list
- You dont have a very strong work ethic
- You arent a team player
- You arent resilient
- You have an ego
Dont meet every single requirement If youre excited about this role and you strongly align with our values but your past experience doesnt align perfectly we encourage you to apply anyway. You may be the right candidate for this or other future positions.
Benefits
... and Perks of working at Float:
- Competitive compensation & total rewards
- Flexible work hours and time off when you need to recharge
- Small team lots of autonomy to make impactful decisions
- Opportunity to work with and learn from a worldclass team
- A personal Float card with a monthly stipend to spend on what matters most to you
- A dogfriendly office
- Being able to say you helped build Canadas best corporate card and spend management platform
Required Experience:
IC
Employment Type
Full-Time
