Reporting to the Global COO for this remote COOs number 2 job opening could be a Senior VP Operations based commutable to Gainesville Florida or remote USA we need your profile and interests to demonstrate:
- Strategic yet can be hands on; inspires people; manages change and transformational growth
- Previously at least a SVP or VP Operations or equivalent of a PLC Fortune 1000 Operating Company and depending on who is hired you could be the future Global COO
- Leads one of more of Credit Customer Service Legal/Attorneys Sales Marketing Technology HR
- Previous high growth experience as a senior Integrator with a total staff of in the region ofand 36 direct reports
- Past example(s) of growing a United Sates B2C / Consumer Services company to in the region of ARR $1B (from a starting point of around $200MM $300MM ideally)
- Business process knowledge of any of these related industries: Consumer Financial Services / Health Disability or Benefits Insurance Claims / Contact Centre Operations / Consumer Legal Services / Social Security
- Expert leadership skills including multisite locations onshore (mostly Florida and some Salt Lake City Utah) nearshore and offshore if and where appropriate
- Sound knowledge of appropriate methods for people process technology customer and project / program management
- Knows how to scale a company maintaining and developing excellent culture and customer satisfaction
- Previously part of the senior team who successfully floated a company / IPO (not mandatory)
- Knowledge of M&A and Integration of companies insourcing mid sourcing outsourcing
- Strong with budget and numbers supported by the CFO and COO
- Mature welldeveloped communication skills in all mediums and formats
- Selfconfident highly motivated resilient and acts on strong integrity with respect
- Probably Degree / MBA qualified
This confidential search & selection hiring campaign is being managed by Jonathan Pearson @ BluZinc who has known the client since 2020 when they are were a $40MM company and placed the current COO.
Please attach your resume for further information. For those with an ideal profile match we will arrange a confidential / call to learn more about your experience needs aspiration and brief you on the brands vision goals objectives rewards and culture.
This is for an inhouse client side D2C consumer services brand (not a BPO / ITO).
Required Experience:
Chief