Partner Growth Specialist

At Too Good To Go we have an ambitious goal: to inspire and empower everyone to fight food waste together.

40 of all food produced in the world is wasted. And that has a huge impact on the health of our planet with 10 of greenhouse gas emissions coming from food waste.

We are a social impact company and through our marketplace app we connect businesses that have unsold surplus food with consumers who can buy and enjoy it at of retail value.

But were more than an app: we are a certified B Corporation with a mission to empower everyone to take action against food waste so alongside our marketplace app we create educational tools explore new business solutions and influence legislation to help reduce food waste.

We are growing fast with our community 80 million users in 17 countries. Together we have saved more than 200 million meals from going to waste since we started but theres still a lot more we want to achieve.

Were looking for an exceptional Partner Growth Specialist to join the Polish superstar team at Too Good To Go in Warsaw.

This is a fulltime role on a permanent employment contract.

Your mission
The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance. You will focus on partner relationship building and retention and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy consistently supplying and inspiring them towards a more sustainable behavior to help us grow our mission.

Your role

• Skillfully manage your portfolio of 1000 partners through phone email and text communication while responding promptly to incoming partner issues.
• Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved.
• Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities ensure a high retention rate reduce refunds and improve partner and customer experience.
• Develop indepth knowledge of our internal tools such as Looker Salesforce Ninja and MyStore.
• Serve as a Growth liaison to Sales Specialists holding weekly meetings and guiding the team through the postsales process.
• Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support completing call lists and campaign actions promptly.
• Have an indepth knowledge of Too Good To Gos internal operations and collaborate with marketing finance strategy & planning product and/or other teams to best support partner needs as well as communicate feedback for improvements. Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience education.
• Be a team player: offer coverage for other Partner Growth Specialists who are out of the office assist with projects host weekly team meetings etc.

Key Capabilities

• Experience in a B2B clientfacing role such as Sales Account Management or Customer Service
• Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker Tableau) and Excel/Google Sheets is preferred
• Analytical and used to work with KPIs and targets
• Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
• A datadriven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity
• Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
• Excellent interpersonal and communication skills
• An empathetic and patient approach
• Fluency in Polish (C2 level) and good level of English (minimum B2
• Autonomous and independent you can schedule your time and juggle multiple tasks at a time
• A positive and proactive mindset ready to adapt to the needs of a fastgrowing organization and take initiative
• A team player who is keen to learn collaborate and bring your ideas to the table

Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing youre achieving positive change
• The experience of being part of an international company with enthusiastic and highly talented teammates always ready to share knowledge and support!
• Medical package
• 5 additional paid days of holiday
• 4 weeks of additional parental leave
• Strong personal as well as professional development in a thriving highgrowth scaleup environment
• Opportunity to do voluntary work during working hours
• An open company culture where you have the independence and room to unleash your creativity
• A strong team culture where successes are celebrated together

How to apply

• We take recruitment very seriously so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging

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