Restaurant General Manager Sophia27s Trattoria and Apero - Conrad Orlando
Restaurant General Manager Sophia27s Trattoria and Apero - Conrad Orlando
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Job Description
EOE/AA/Disabled/Veterans
As one of the most celebrated openings be part of the legacy as theRestaurant General Manager! Join us in creating a legacy within a brand you can stay inspired with a team that will become family.
Inspired by nature and fashioned for adventureConrad Orlando sits on the 1100acre Evermore Orlando Resort bordering Walt Disney World with a 20acre tropical beach and 8acre lagoon setting the stage for luxury which is as harmonious as it is captivating.
The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites 65000 square feet of meeting space 40000 indoor and 25000 outdoor a tranquil spa two 18hole golf courses and 6 food and beverage outlets. This includes 3 restaurants (rooftop southern Italian and poolside) a cocktail bar marketplace and inroom dining.
Want to learn more News Release on Conrad Orlando
In this role you will oversee Sophias Trattoria and Apero managing a team of two managers and 30 FrontofHouse Team Members andreporting directly to the Director of Outlets.
The ideal candidate must be an exceptional leader with a passion for creating extraordinary experiences a talent for training and developing others and experiencedinall aspectsof restaurant operations (ex. financial performance social media reputation local market capture and employee relations). At least 3 years of restaurant management experience in an upscale dining environment is required. Strong beverage knowledge and prior luxury hotel experience are a plus.
Why join the Conrad Brand
The modern luxury concept empowers you to deliver:
- Personalized service with authenticity and passion
- Impactful experiences
- Creativity in our products and services
What will I be doing
As a Restaurant General Manager you would be responsible for directing and administering the activities and services of a designated restaurant(s) in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Plan and direct all aspects of restaurant operations to include but not limited to guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include but not limited to providing supervision and professional development conducting counselling and evaluations and delivering recognition and reward
- Create and maintain customer database and partner with Sales and Marketing/Public Relations on marketing strategy
- Maximize efficiency technology system(s) (i.e. Open Table)
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Ensure compliance with health safety sanitation and alcohol awareness standards
- Initiate and implement upselling techniques to promote restaurant food and beverage and services and to maximize overall revenue including but not limited to creating new menus and crossselling products and services hotelwide
- Recruit interview and train team members
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#1 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
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Required Experience:
Director
Employment Type
Full-Time
