Director Of Operations
Director Of Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OVERVIEW:
Director of Operations will oversee and optimize our operations across all divisions within InterChange. The Director of Operations will play a critical role in driving efficiency innovation and excellence in service delivery aligning with our Cultural Keystones and Work Principles.
REPORTS TO: Chief Operating Officer
WORK HOURS:
MondayFriday: 8:00am to 5:00pm
Must be willing to occasionally work outside normal hours and travel to customers events and related training/industry opportunities.
DUTIES AND RESPONSIBILITIES:
- Strategic Leadership: Develop and implement strategic plans and initiatives to drive operational excellence aligning with the InterChanges Cultural Keystones Work Principles and strategic objectives.
- Team Management: Lead mentor and develop a highperforming operations team fostering a culture of collaboration accountability and continuous improvement.
- Divisional Oversight: Provide strategic direction and guidance to the Cold Dry and Express/Trucking divisions ensuring seamless coordination and alignment of operations.
- Continuous Improvement and Process Optimization: Identify opportunities for process improvement efficiency gains and cost optimization across all aspects of operations.
- Quality Assurance: Establish and maintain rigorous quality assurance standards to uphold the highest levels of service and compliance with industry regulations.
- Customer Success: Collaborate closely with the sales and customer experience teams to understand customer needs and ensure the delivery of exceptional service that exceeds expectations.
- Technology Integration: Evaluate implement and leverage technology solutions to enhance operational efficiency visibility customer experience automation and sustainability.
- Performance Monitoring: Develop and implement key performance indicators (KPIs) to measure and track operational performance providing regular reports and insights to executive leadership.
- Risk Management: Identify and mitigate operational risks ensuring compliance with safety regulations and industry standards.
- Partner/Vendor Management: Build and maintain strategic relationships with vendors and partners to optimize service delivery and costeffectiveness.
- Budgeting and Financial Management: Work closely with finance and accounting teams to develop and manage budgets forecasts and financial targets for operations.
- Project management and facility maintenance oversight including preventative maintenance and procurement
- Active participation in key InterChange industry groups and organizations.
MINIMUM QUALIFICATIONS REQUIRED:
- Bachelors degree in business administration Logistics Supply Chain Management or related field; MBA preferred.
- Minimum of 710 years of progressive experience in operations management within the logistics or supply chain industry.
- Proven track record of driving operational excellence process improvement and cost optimization.
- Strong leadership with a high level of emotional intelligence and teambuilding skills with the ability to inspire and motivate crossfunctional teams.
- Excellent analytical problemsolving and decisionmaking abilities.
- Solid understanding of regulatory requirements and compliance standards in logistics and transportation.
- Experience with implementing and leveraging technology solutions to enhance operations.
- Exceptional communication negotiation and relationshipbuilding skills.
Preemployment background check drug screening and physical are required.
**All applicants must complete an application at www.interchangeco/employment to be considered.**
Required Experience:
Director
Employment Type
Full Time
