eServices Analyst Senior Special Work Assignment
eServices Analyst Senior Special Work Assignment
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Job Description
ARIZONA DEPARTMENT OF REVENUE
Funding Arizonas future through excellence in innovation exceptional customer service and public servantled continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS) an intentional resultsdriven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.
eServices Analyst Senior (Special Work Assignment)
This role is only available to current Arizona Department of Revenue employees. Contractors and/or employees outside of the Arizona Department of Revenue are not eligible to apply.
The eServices Analyst Senior is a Grade 22. Employees on a special work assignment in a higher graded position shall receive conditional pay supplement in an amount equivalent to the promotional guidelines. Employees on a special assignment in the same grade or lower graded position shall receive no additional compensation.
Applications must be received by 5:00pm on Friday March 21 2025.
The eServices Analyst Senior serves as the team lead and dedicated systems management resource for the departments eServices team and is responsible for providing technical systems support advice development recommendations and troubleshooting assistance to team members. Additionally this role conducts analysis of programs policies procedures systems practices and operations and assists in the development of resource materials relating to system use.
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
Check out the attached job description for more details!
Education & Experience
Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelors Degree (e.g. B.A. training coursework and work experience relevant to the assignment.
Minimum of five years experience in tax and/or business systems analysis
Licenses & Certifications
None
Knowledge/Understanding
Knowledge of applicable legislation rules regulations standards and policies
Knowledge of the principles and practices of public administration; emphasis in effective planning organization and management
Knowledge of the principles and techniques of automated information systems analysis design modification and implementation
Knowledge or research methods and reporting techniques used in administrative studies
Knowledge of operational/programmatic structures
Basic understanding of SQL queries and business analysis concepts
Skills
Strong verbal written and listening communication skills
Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in highpressure situations
Strong interpersonal skills and demeanor
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook Word and Excel PowerPoint; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive
Abilities
Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
Ability to work both independently and collaboratively as part of a team
Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner
Ability to lead a team and create a positive team culture from team members
Ability to learn LEAN concepts principles and tool
Ability to understand and solve problems by applying advanced analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed.
Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another
Additional Job Demands
In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.
Bachelors Degree in Business Accounting Finance Management Information Technology or a related field
Experience in the area of continuous process improvement
Experience in IT methodologies and/or Quality Assurance testing a plus
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at
Required Experience:
Senior IC
Employment Type
Temp
