Server - Aletitude Restaurant Grand Rapids Airport
Server - Aletitude Restaurant Grand Rapids Airport
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION DESCRIPTION
POSITION TITLE: Server
EMPLOYMENT CLASSIFICATION: NonExempt
POSITION REPORTS TO: General Manager
DEPARTMENT: Dining
Position Description Summary:
The Servers role is responsible for daily of the Mission Statement which includes providing First Class Service to both internal and external guest. This also includes friendly and timely interaction with each guest suggestive selling answering questions taking and delivering the guests order and following up to ensure each guest receives their correct food and/or drink order.
Duties and Responsibilities:
- Exceed First Class Service standards and behavior with every guest business partner and peers.
- Treat guest and peers in accordance with the core values of the company.
- Present the menu answers questions and makes suggestions regarding food and service.
- Observe guests to respond to any additional requests and determine when meal has beencompleted.
- Knowledgeable and enthusiastic about the restaurants menu and products.
- Totals bill accepts payment following established guidelines.
- Process all point of sale transactions in a quick efficient manner while complying with thecompanys Cash Handling and Loss Prevention Standard Operating Procedures.
- Know all specials on a shift by shift basis as well as all liquor beer and wine products and all menuitems and desserts.
- Build guest loyalty and enhance selling skills through the use of available training materials.
- Maintain clean organized work environment.
- Support other areas of the restaurant as requested such as seating customers answeringtelephones stock work cleanup and documentation.
- Responds appropriately to guest concerns.
- Complete all side work duties which may include sweeping and mopping.
- Maintain current adult beverage certification. Ensure responsible service of alcohol.
- Accountable for compliance with all local state federal laws and regulation including those relating to food safety.
- Other duties as assigned.
Position Qualifications:
- High School diploma or GED
- Restaurant experience preferred.
- Experience handling money and a point of sale system.
- Ability to work various shifts in a 7/365 teamoriented environment
- Excellent customer service skills and an ability to communicate effectively
- Selfstarter able to prioritize and handle various tasks simultaneously
- Ability to adapt to changing priorities and unexpected situations
- Ability to communicate clearly and concisely with Team Members Managers and Guests.
- Proficiency required in reading and writing and mathematics
- Ability to lift a minimum of 25 lbs perform essential job functions such as standing bending reaching climbing on ladder and walking long distances
Employment Type
Full-Time
