Head of Engineering - Product Platform fmd

YOUR MISSION:

At Parloa we make AIpowered customer interactions as easy as talking to a friend. We aim to empower enterprises with highly skilled AI agents that engage in natural personalized conversations with every customer.

To achieve this we are building a worldclass Product Platform that enables our AIdriven experiences to scale adapt and deliver seamless interactions at every touchpoint. This platform already is the heartbeat of our users conversations and will be increasingly used by other teams at Parloa and by our partners.

We are looking for a Head of Product Platform to lead and scale multiple engineering teams and their managers driving the technical strategy and evolution of our platform capabilities. You will ensure that our AIpowered products are built on a robust scalable and developerfriendly foundation enabling faster innovation and seamless integration with enterprise systems. This crossfunctional leadership role requires deep technical expertise organizational leadership and strategic thinking to scale a highperforming engineering function.

IN THIS ROLE YOU WILL:

• Lead and develop engineering managers: Mentor and guide EMs across multiple platform teams ensuring impact high alignment and team health.
• Define and execute the platform strategy: Establish a clear technical vision and together with your PM counterpart iterate over your scopes roadmap to ensure continuously impactful outcomes.
• Scale platform capabilities: Build highly reliable performant and extensible systems that support AIdriven customer interactions at scale.
• Drive engineering excellence: Foster best practices in architecture operational excellence reliability security and developer experience across the platform teams.
• Crossfunctional collaboration: Partner closely with stakeholder teams to ensure platform investments align with company objectives.
• Operational ownership: Drive observability performance cost efficiency and incident response across core platform services.
• Hire retain and scale: Attract top talent build a strong culture continuously raise the bar of engineering excellence and structure teams for high autonomy and impact.

WHAT YOU BRING TO THE TABLE:

• Proven experience leading engineering teams at scale: 10 years in engineering including 5 years managing engineering managers.
• Deep platform expertise: Experience in developer platforms and shared services (e.g. IAM audit logging and similar) distributed systems cloud infrastructure APIs or ML platforms.
• Strong strategic and skills: Ability to align platform investments with business needs while ensuring technical excellence.
• Strong operational excellence skills: Experience in operating time critical services at scale through the entire lifecycle including proactive incidents prevention rapid mitigation and continuous learning.
• Experience in a fastpaced environment: Ability to handle ambiguity of a growing scaleup environment working on emerging technologies.
• Experience in AIpowered products (or adjacent fields) is a plus.
• Exceptional people leadership: Track record of building and leading highperforming engaged engineering teams.
• Experience developing enterprise solutions: Familiarity with scaling platforms for large enterprise customers is a plus.
• Experience in streaming data: Knowledge of telephony VoIP signal processing and similar.

WHATS IN IT FOR YOU

• Be part of a dynamic driven team of 40 nationalities with flat hierarchies and a collaborative company culture
• Flexible office policy we believe in hiring the best talent no matter where they are based. However we love to build real connections and want to welcome everyone in the office
• Attractive compensation package
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth
• Flexible working hours 28 vacation days and workation opportunities
• Enjoy unlimited access to a variety of fitness yoga and leisure activities via Wellpass or Urban Sport Club.
• We cover the cost of a monthly Deutschland train ticket.
• Leverage exclusive offers with our corporate benefits portal giving you access to compelling deals from leading brands.
• Regular team events game nights and other social activities
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences such as adjustable desks social area fresh fruits cereals and drinks
• Is something missing here Reach out and lets talk about what else you need for your ideal next growth opportunity

Your recruiting process at Parloa:

Recruiter video call Meet your manager Technical / Expert interview(s) Meeting the team Meet the CTO