ServiceNow Engineering Manager
ServiceNow Engineering Manager
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Job Description
The role:
We are seeking a highly skilled and experienced ServiceNow Engineering Manager to lead our ServiceNow development team. In this role you will oversee the design implementation and optimization of ServiceNow solutions across GRC/IRM CMDB HRSD ITSM and other modules. You will be responsible for driving technical initiatives guiding a team of engineers and ensuring the successful delivery of ServiceNow solutions to meet business needs and compliance requirements.
What youll do:
- Lead and manage a team of ServiceNow engineers providing guidance mentorship and support to ensure successful project
- Cultivate a collaborative resultsdriven and forwardthinking work environment that inspires creativity and maximizes productivity
- Oversee and and participate in the configuration customization and integration of ServiceNow across various modules
- Establish and enforce robust development standards and governance processes across the ServiceNow platform to ensure highquality scalable and sustainable solutions
- Ensure strict adherence to coding standards best practices and security policies ensuring the team delivers solutions that are efficient scalable and maintainable
- Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g. GDPR HIPAA)
- Stay ahead of the curve by keeping uptodate with the latest ServiceNow platform upgrades new features and industry best practices continuously enhancing the platforms capabilities
- Lead the implementation and configuration of ServiceNows GRC and IRM modules to meet enterprise risk management compliance and audit requirements
- Design and implement a technical debt remediation plan in alignment with the architecture and operating model strategy of the SMO
- Monitor and optimize the performance of the ServiceNow platform proactively identifying and addressing issues to ensure consistent service delivery
- Develop and execute key performance indicators (KPIs) to measure team success and align with broader organizational goals
- Communicate proactively with key stakeholders providing transparent updates on progress challenges and opportunities to ensure full alignment
- Take on additional responsibilities as needed to support organizational goals and operational needs
What youll need:
- Bachelors degree in Computer Science Information Technology or related field
- 4 years experience as ServiceNow Engineering Manager
- Strong experience in ServiceNow application development including JavaScript ServiceNow scripting and custom application development
- Expertise in ServiceNow GRC and IRM module implementation and configuration
- Experience with ServiceNow integration techniques (e.g. REST SOAP MID Server web services)
- Experience with all the ServiceNow modules
- Deep understanding of the ITSM framework (ITIL) and how to leverage it to drive business outcomes
- Familiarity with ServiceNow reporting dashboard creation and data analytics
- Able to provide security standards beyond workday platform
- Strong analytical and problemsolving skills
- Excellent communication and collaboration abilities
Nice to have:
- ServiceNow Certified Implementation Specialist GRC
- ServiceNow Certified System Administrator
- ITIL V4 Certification
- ServiceNow Certified Application Developer
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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