Support Specialist Part-Time

Role:Support Specialist
Reports to:Program Manager
Location:Palm Motel 2020 14th St. Santa Monica CA 90405
Schedule: Sunday 7am3:30pm Friday 3pm11:30pm and Saturday 10am 6:30pm
Status: PartTime NonExempt (Hourly) NonManagement
Number of Openings: 1

Summary

A support specialist will act as the first pointofcontact for all immediate client needs and requests such as phone use linens water laundry schedule etc. They will respond to clients needs (in a trauma informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialists role is vital to the success and support of the clients and the shelter itself.

Essential Duties and Responsibilities:

1. Act as first point of contact for all immediate client needs and requests such as phone use linens water meals snacks laundry hygiene items etc.
2. Monitor and oversee the property including communal areas patios client rooms and offices ensuring program guidelines are upheld and the physical site is wellmaintained and safe
3. Be visible at all times and actively engage and welcome clients and guests
4. Conduct regular and thorough walkthroughs of the facility throughout assigned shift. Including completing 23 wellness checks per day.
5. Create a supportive environment to ensure client progress towards stability
6. Attend staff meetings and trainings as assigned by superiors
7. Oversee client room and bed area maintenance in a trauma informed manner. Helping clients to keep their room clean and free of clutter and prohibited items
8. Facilitate and document a client engagement activity such as groups game nights or other activities once a week
9. Complete incident reports update shift logs enter case notes in HMIS and email relevant documents/updates before the end of each shift
10. Participate in shift exchange before and after each shift includes posting a shift report to the team at the end of each shift
11. Develop effective trusting relationships with clients and use a client centered approach hat includes motivational interviewing harm reduction and trauma informed care
12. Intervene during crisis to actively deescalate situations with client and staff safety in mind using nonviolent communication sills
13. work as part of a team to provide comprehensive integrated care to individuals experiencing homelessness mental illness and substance addiction
14. Communicate effectively and in a timely manner with management peers and clients
a. Check and respond to email and Teams correspondence in a timely manner
15. Maintain client confidentiality at all times while following agency state and HIPAA Laws
16. Keep program refrigerator organized store food and snacks appropriately upon delivery serve meals and snacks sort and organize donations keep track of and report inventory needs
17. General Cleaning Duties including wiping tables and desk areas cleaning out staff and client refrigerator restocking items
18. Other duties as assigned

Qualifications:

Possess effective customer service skills and the ability to handle difficult situations
Ability to work independently and think critically
Ability to act in a professional manner regardless of circumstances
Commitment to improving the community through empowerment and dignity
Familiarity with nonviolent crisis intervention
Familiarity with issues faced by population served
Ability to selfmotivate and to appropriately organize and motivate others
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Able to obtain and maintain Food Handlers CPR and first aid certification
Demonstrate an ability to take initiative towards continued professional development and sit throughout the day.

Preferred Qualifications:

High school/GED degree (preferred)

Minimum one 1 year experience in related work

Ability to communicate in a language other than English strongly preferred but not required

Work Environment:

1. Office environment with occasional field activities with participants and staff.

2. Regularly required to sit stand bend and occasionally lift or carry up to 35 pounds.

3. May be exposed to elements like cold heat dust noise and odor.

4. May need to bend stoop twist