Support Specialist - Cloverfield Sat Sun 7am-330pm
Support Specialist - Cloverfield Sat Sun 7am-330pm
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Job Description
Title: Support Specialist
Report to: Program Manager
Department: Interim Housing
Schedule: Saturday and Sunday 7:00am3:30pm
Status: PartTime; NonExempt (Hourly); NonManagement
Location: Cloverfield Services Center 1751 Cloverfield Blvd Santa Monica CA 90404
Benefits: Medical Dental Vision Retirement Planning 403b) Employee Assistant Program (EAP) etc.
Job Summary:
As a Support Specialist at our shelter you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness mental illness and substance addiction. You will act as the first point of contact for client needs oversee facility maintenance and create a welcoming environment that fosters client progress. Your role involves engaging with clients conducting facility walkthroughs facilitating activities and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.
Duties and Responsibilities:
Act as the first pointofcontact for all immediate client needs and requests such as phone use linens water etc.
Monitor and oversee the floor including communal areas patios bathrooms dorms and showers ensuring program guidelines are upheld and that the physical site is wellmaintained and safe including general cleaning duties
Be visible on the floor at all times and actively engage and welcome clients
Conduct regular thorough walkthroughs of the facility
Create a supportive environment to ensure client progress towards stability
Attend relevant staff meetings trainings and retreats as scheduled
Oversee client cubicle/bed area maintenance in a traumainformed manner
Facilitate a client engagement activities such as groups or other activities
Complete incident reports update shift logs and document in HMIS as needed and email relevant documents/updates before the end of each shift
Develop effective trusting relationships with clients and use a clientcentered approach that includes motivational interviewing harm reduction and traumainformed care
Intervene during crises to actively deescalate situations with client and staff safety in mind using nonviolent communications skills
Work as part of a team to provide comprehensive integrated care to individuals experiencing homelessness mental illness and substance addiction
Communicate effectively and in a timely manner with management peers and clients
Maintain client confidentiality at all times while following agency state and HIPAA laws
Other duties as assigned
Qualifications/Requirements:
High school/GED degree
Minimum one 1 year experience in related work
Possess effective customer service skills and the ability to handle difficult situations
Ability to work independently and think critically
Ability to communicate in a language other than English strongly preferred but not required
Ability to act in a professional manner regardless of circumstances
Commitment to improving the community through empowerment and dignity
Familiarity with nonviolent crisis intervention
Familiarity with issues faced by population served
Ability to selfmotivate and to appropriately organize and motivate others
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Able to obtain and maintain Food Handlers CPR and first aid certification
Demonstrate an ability to take initiative towards continued professional development
Work Environment:
Ability to work with Persons Experiencing Homelessness (PEH)
Regularly required to sit stand bend and occasionally lift or carry up to 15 pounds.
May be exposed to elements like cold heat dust noise and odor.
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Paid Sick Days
- Employee Assistance Plans (EAP)
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
- Anniversary Gift
Other details
- Pay TypeHourly
- Min Hiring Rate$20.00
- Max Hiring Rate$20.00
- Travel RequiredNo
- Required EducationHigh School
Required Experience:
Unclear Seniority
Employment Type
Hourly
