Customer Care Service Liaison
Customer Care Service Liaison
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Care Servicing Liaison will be responsible for identifying communication and process improvement opportunities and implementing them within the Servicing Team and its vendors. The Liaison will track complaints and escalations and develop plans to improve processes and communications.
WHAT YOU WILL BE DOING
- Developing and maintaining complaint tracking
- Following up with our vendors to ensure complaints are addressed timely
- Designing potential calling campaigns and/or email blasts
- Create and/or modify reports that allow us to be more proactive
- Work with upstream teams to create and/or update processes
- Accepting inbound calls and making outbound calls to clients
- Responding to emails from clients
WHAT WE NEED FROM YOU
- 2 years previous experience in mortgage servicing required
- Strong understanding of the entire mortgage process
- Strong understanding of subservicing relationships
- Excellent customer service and communication skills
- Analytical skills
- Proficient in MS Office; Word Excel and Outlook
- Proficient in pivot tables charts and graphs
- Ability to multi task in a fast pace environment
- Positive attitude
- Ability to work independently
- High School Diploma
- This role requires onsite attendance
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our awardwinning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large stateoftheart fitness center including exercise classes such as yoga and Zumba various sports leagues and a fullsize basketball court
- Wellness area including an inhouse primarycare physicians office fulltime massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grabandgo snacks
- Inhouse Starbucks and Dunkin
- Indoor/outdoor caf with WiFi
DISCLAIMER
Employment Type
Full-Time
