Account Manager
Account Manager
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Job Description
Ready to be part of the Legal Tech revolution
As the leading SaaS publisher in Europe Dilitrust is transforming legal departments worldwide with cuttingedge technology.
Our Impact:From General Meeting reports to AIassisted contract lifemanagement our teams across France Spain Italy Canada Mexico and MEA are the driving force behind our global success. We are pleased to provide daily support to 2400 customers in 50 countries with a 80 of them being Cac 40 companies.
Our Ambition:To be the first French legal tech to achieve Unicorn status with a valuation surpassing 1 billion.
Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the Happy at Work and Tech at Work label since 2019.
What will you find at DiliTrust
Innovation:Be at the forefront of legal tech advancements.
Global Impact:Collaborate with diverse teams in an international and multicultural context.
Career growth:Grow and develop within the future unicorn of legal tech.
Stimulating workplace: Experience the positive Happy at Work environment.
Your role will be focused on overseeing the relationships of the company with its most important clients. The ideal candidate will be able to build strong relationships with strategic customers and identify their needs to promote our companys solutions and maintain satisfaction.
The goal is to sustain and grow our business achieve longterm success and keep our users updated on the evolution of a platform used by hundreds of thousands of corporate lawyers around the world.
The candidate will also build customer relationships as an account manager supporting users in their daybyday work and helping to realize their full potential on DiliTrust Suite. In addition to account management he will be responsible for incorporating feedback from the customers into new opportunities to improve DiliTrusts products services processes and tools.
Key Account Manager responsibilities in DiliTrust include:
Learn and understand the specificity of each of your clients to best tailor your relationship and properly advise customers as their main contact point
Effectively prioritize and lead a portfolio of customers to expand the business and consistently meet/exceed quarterly targets
Work closely with Customers educating them about DiliTrusts high standards of Customer Experience
Enable customers to learn and master DiliTrusts Suite so they may become selfsufficient in handling their digital legal processes and performance efficiently.
Track and report business development results analyse data and interpret information related to your portfolio of customers
Prioritize your time optimally to achieve your targets and strategically collaborate with the Marketing and Sales departments.
Requirement:
7 or more years of proven related experience in SaaS companies
Proven ability to manage the entire sales cycle: identification of upselling / crossselling opportunities building relationships with stakeholders and negotiation
Demonstrated track record of success in account management or management consulting roles.
Excellent written and verbal communication skills; able to explain complex concepts simply
Ability to work with a wide range of people at all decisionmaking levels.
Computer skills (Salesforce Excel Word Outlook PowerPoint Jira).
Interested in new technologies the capable internet user
Fluency in Italian and English
Energetic and Positive attitude
Location: Milan
Seniority : Senior
Type of contract : Permanent Full time
DiliTrust is a socially responsible company committed to the diversity of its teams and to promoting professional equality at all levels.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
