Operations Analyst - PaymentsCash Management
Operations Analyst - PaymentsCash Management
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Job Description
INGs purpose is Empowering people to stay a step ahead in life and in business. Every ING colleague is given the opportunity to contribute to that vision. We champion selfreliance and foster a collaborative and innovative culture. The Orange Code is our global manifesto for how we stay true to our purpose and our tradition of reinvention and empowerment. It is made up of ING Values (we are honest; we are prudent; we are responsible) and ING Behaviours: (you take it on and make it happen; you help others to be successful; you are always a step ahead)
For us success will only be achieved if we act with Integrity.
Some companies see diversity as a box to be ticked. We see it as fundamental to our success and we encourage a proper work/life balance. At ING you will be judged on your performance in line with the Orange Code. And thats a promise.
Department Overview:
The CSD UK Transactions Services CLT has two key areas of responsibility Payments & Cash Management daily activities and Client Services daily banking. The Payments & Cash Management responsibilities relate primarily to the service management of our outsourced providers for the processing of Domestic payment products for ING London branch and cover the London business lines across multiple platforms. The Client Services remit is to act as the primary contact for the clients for all operational matters ensuring an excellent service level and to proactively provide relevant advice to the clients in order to guarantee an optimal client satisfaction level. Liaison with several other teams and departments across the Bank locally and worldwide including Credit Risk Management Compliance Legal and Structure Finance is required to ensure that all services are delivered to the highest standard in accordance with the Banks policies and procedures meeting regulatory risk and control requirements.
The CLT focuses on service requests on accounts of its worldwide client base and facilities located in UK.
Main Duties and Responsibilities:
Payments related:
To provide support to the international network of branches in relation to Payments/Cash Management (PCM) products
Review and release work generated by the department including payments receipts reconciliations foreign exchange and money market deals ensuring that all procedures and controls are adhered to
Ensure timely and accurate processing of all transactions generated within the department within cut off times (i.e. releasing FPS / BACS Files Agency Money Market funding Domestic Cheques)
Monitoring of internal systems intraday to ensure that processes are running per expectation and that there are no system delays that would cause negative impact.
Ensure that intraday checklists for the PCM London work stream are completed throughout the day
Complete tasks within the PCM London controls framework (on monthly quarterly and annual basis)
Prepare regulatory reporting information (FSCS SCV BBSI)
Maintenance of payment processing statistics
Static data maintenance
Cross product responsibilities:
Flexible approach to be able to switch between roles whenever required
To actively participate to projects and workshops
To provide support to external clients in respect of their international and UK local domestic products linked to their accounts
Career Potential
The role could develop to a local process lead capable of supporting the business partners at a higher level.
Candidate Profile
Qualification/Education
Essential: A level
Desirable: Degree
Experience/Knowledge
Essential:
5 years in a client focussed UK banking environment
Good understanding of UK banking products and UK market infrastructure
Excellent written and spoken English
Experience of working with offshore teams
Desirable:
Any additional language
Personal Competencies
Essential:
Passion to build and manage client relationships
Exceptional verbal and written communication skills
Excellent organisational skills
Strong problem solving skills
Strong time management
Team player / ability to work effectively in a diverse team environment
Ability to foster a collaborative working relationship with multiple functional areas operational areas and complex business lines
Cooperates well with clients and different types of internal stakeholders
Understands and acts in accordance with the ING Wholesale Banking strategy
Ability to adapt in a changing environment
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Required Experience:
IC
Employment Type
Full-Time
