Product Engineer I - User Assistance
Product Engineer I - User Assistance
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1 Vacancy
Job Description
Overview
Are you an energetic passionate technical writer who has the desire to inspire support and advocate for Esris platforms users Use your passion for writing and interest in cuttingedge technology to provide customers with essential user assistance documentation and other enablement materials. In this position youll make our customers successful by creating user assistance and selfenablement materials for GIS software products. Youll work with subject matter experts design documents and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices.
Responsibilities
- Become a subject matter expert to produce and maintain documentation of conceptual topics and stepbystep workflows
- Support a variety of user assistance materials including installed and online help tutorials blog articles videos and more
- Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release
- Be part of a user assistance team to produce content that is consistent with the appropriate Esri style
- Provide team member support in the form of functionality feedback and testing support to the product development team
- Create and maintain a network with delivery services product management and marketing team members to ensure our software and user assistance content deliver a great user experience
- Work with top software engineers in the product team to envision design build test release and support desktop and enterprise products
Requirements
- 1 years of professional experience in a similar position supporting similar responsibilities
- Ability to learn and use software as a customer would to produce the deliverables based on the experience
- Excellent written and verbal communication skills to convey complex topics concisely clearly and effectively
- Effective time management and organizational skills to manage priorities and tasks as needed in a fastpaced work environment
- Bachelors in GIS English journalism technical writing or a related field
Recommended Qualifications
- An understanding of documentation workflows that use HTML DITA or Markdown
- Experience producing webbased documentation using a content management system (CMS) that allows reuse of content
- Experience with ArcGIS software or other geospatial technology
- Masters in GIS English journalism technical writing or a related field
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Employment Type
Full Time
