Workshop Controller
Workshop Controller
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Job Description
Job Title: Workshop Controller
Location: Staines TW18 4JQ
Salary: Up to 40000 (depending onexperience) bonus OTE 45000 benefits
Role is full time and permanent. 45 hours a week Monday to Friday andSaturdays on a rota basis.
Our client is an independent dealer group which operates a network of 61dealership sites in the UK and channel islands.
Our client is now looking for a Workshop Controller for their Dealershipin Staines.
Job Purpose:
Reporting into theAftersales Manager you will be responsible for driving the standard incustomer carleading and motivatingthe staffandfacilitiesof the Workshopefficiently to ensure a highlevel of productivity and quality. Youllmotivate technicianstoensure targets are being met as well asensuring a high levelofproductivityand quality of service is being delivered.Youwillalso beresponsiblefor tracking the progress ofvehicles through the Workshop andliaisingwith Service Receptionthereby maintaining customersatisfaction.
Key Responsibilities and Accountabilities:
- Negotiate and agree all targets and Key Performance Indicators to deliver the required results from the workshop.
- Allocate work to Technicians as appropriate to ensure the smooth running of the workshop and the most profitable customerfocused results.
- Liaise with the Service department and provide technical advice to colleagues and customers.
- Ensure all incoming work is planned and managed effectively.
- Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience.
- Manage coach and support the technical team.
- Ensure robust quality checks stock maintenance and management audit and compliance and Health & Safety in line with company policies and protocols.
To apply for this role please submit your full and up to date CV toJonathan Sweasey at Pybus Recruitment on email: or call
Requirements
Essential Skills and Experience:
- IT literate and familiar with webbased process and stock management systems.
- Evidence of previous service department experience.
- Evidence of coaching and motivating a team.
- Experience working as a fully qualified technician (preferred level 3
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of Right to work in the UK
- IT literate and familiar with webbased process and stock management systems.
Benefits
- Performance Related Bonus
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Discount on Service Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Access to Perks at Work discount website
Employment Type
Full-Time
