Professional Services Consultant - German Speaking
Professional Services Consultant - German Speaking
Posted on :
15-03-2025
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1 Vacancy
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Job Description
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in todays overwhelming digital world. Through WalkMes guidance engagement insights and seamless automation employees are more efficient executives have better visibility into digital usage and organizations maximize the full value of their digital assets to empower digital transformation.
The Senior Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. Were looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology solutioning and customer success. The Professional Services Consultant will report to a Professional Services Manager.
*German language skills are required*
We value collaboration and understand the importance of a healthy worklife balance . To support we offer (What Sets Us Apart):
- Flexible Work Arrangements: We offer a hybrid work place with flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person celebrating what makes us unique and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Volunteer Time Off: We encourage team members to become involved in their communities granting everyone 8 hours of paid time off to spend volunteering through WalkMe or at a place of their choosing.
Waht youll own
- WalkMe Implementation: Design build and implement interactive experiences for our customers to drive business impact such as enhancing their enduser onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives pain points and enduser needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead endtoend WalkMe projects collaborating with customers internal stakeholders and the development team to ensure successful delivery within scope timeline and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMes effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong crossfunctional collaboration with UX/UI designers developers customer success teams and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
What youll need to succeed
- Strong understanding of user behaviour and how to improve user engagement through WalkMe.
- Familiarity with HTML CSS and JavaScript to customise and integrate WalkMe elements into web applications.
- Analytical mindset capable of interpreting data to make datadriven decisions and optimise WalkMe implementations.
- Excellent communication and collaboration skills with the ability to work effectively in a team environment.
- Attention to detail ensuring WalkMe elements are visually appealing userfriendly and aligned with our brand guidelines.
- Problemsolving skills capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management demonstrating the ability to coordinate tasks effectively within timeline and resources.
- Experience working in an agile development environment is a plus.
- 3 years of experience in Professional Services Implementation Consulting or Customer Success.
- 2 years of SaaS experience.
- Bachelors degree in a relevant field preferred.
- Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
We seek to hire and develop the best talent bringing a range of perspectives experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity insight and market innovation. We welcome and encourage applicants from across different genders gender identity and expression sexual orientation race age national origin citizen status religion body size socioeconomic status ability neuro(a)typicality physical appearance veteran status or any other characteristic. If you require accommodation for any part of the recruitment process please send a request to
TO ALL RECRUITMENT AGENCIES:WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any thirdparty agency or company that does not have a signed agreement with the Company for this specific role.
Required Experience:
Contract
Employment Type
Full-Time
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