Service Advisor Support
Service Advisor Support
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Salary Not Disclosed
1 Vacancy
Job Description
The Hinderer Difference
At Hinderer Motor Company were more than just a dealership were a familydriven organization that values people passion and purpose.
Our mission is simple: to create firstclass experiences that excite and inspire whether for our clients or our associates. At each of our stores we foster a welcoming environment where everyone feels valued and supported. We believe in going above and beyond to make a difference because excellence isnt just a goal its our way of life.
Guided by our core values ofClient CareIntegrityContinuous Improvement andPassion were committed to doing whats right for our clients our associates and our community. Every day we strive to deliver joy satisfaction and unforgettable moments ensuring that Hinderer Motor Company is a place where dreams move forward.
We love what moves you!
About the role:
As a Service Advisor Assistantyoull provide comprehensive support to our Service Advisors. Youll be performing active deliveries service followup calls and quality control activities. Youll assist with administrative duties and providing coverage when a Service Advisor isnt available. Youll also assist with our growing rental car business!
Highlights of the role include:
- Support Daily Operations:
- Perform active deliveries to ensure clients fully understand the services performed on their vehicles.
- Assist with service followup calls to maintain strong customer relationships and satisfaction.
- Scan and organize documents from previous days for accurate recordkeeping.
- Backup Coverage:
- Provide backup coverage for Service Advisors when they are unavailable or off work.
- Answer phones promptly to schedule appointments or address client inquiries.
- Client Care & Quality Control:
- Conduct quality control checks on completed services to ensure vehicles meet company standards.
- Follow up on customer concerns and ensure resolution to enhance the client experience.
- Administrative Assistance:
- Help schedule service appointments and gather client and vehicle information prior to visits.
- Maintain service department forms menus and pricing guides for uptodate customer communication.
- Collaboration with Advisors:
- Work closely with Service Advisors to understand their daily challenges and alleviate workload pressures.
- Assist in implementing a consistent quality control process to reduce comebacks.
- Customer Interaction:
- Support Advisors in explaining completed work and charges to customers when needed.
- Help identify additional service opportunities and communicate them effectively to clients.
What youll need to be successful:
- Excellent organizational and time management skills.
- 1 years of experience in a customer service or administrative role in the automotive industry or equivalent combination of education and experience
- Prior experience supporting Service Advisor is a plus
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks in a fastpaced environment.
- High attention to detail to ensure quality control and accurate documentation.
- Familiarity with automotive service processes and terminology is preferred.
- Ability to successfully pass a drug screening background check and a motor vehicle report subject to current policy
What youll get:
- Medical Dental Vision Supplemental Insurance Life Insurance
- 401k with Employer Match
- Ongoing support for your personal career growth
- Paid Holidays
- Paid Time Off
Why youll love working here:
The Hinderer Motor Company strives to conduct our business as a wellrespected organization with integrity hard work and with the highest care for our people customers and business partners. Every associate at Hinderer is critical to our success. Our promise is to keep delivering the same awardwinning service and value that our community has come to expect from our dealership group throughout the years.
EEO Statement
The Hinderer Motor Company is an equal opportunity employer and prohibits discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We are a drug free weapon and violence free workplace!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
