Food Service Worker II-Barista Specialist or Barista Lead

Position Title:Food Service Worker IIBarista Specialist or Barista LeadDepartment:Dining ServicesStarbucksTerm of Assignment:ContinuingTerm End Date If Applicable:FLSA Status:NonExempt overtime eligibleWork Schedule:Variable shifts/days/locations including afternoon and weekend shifts; the shift start times are between the hours of 6:30 am and 12:00 pm.

One position available with the potential to be filled at any of the listed levels consistent with the selected applicants experience. Levels include: Food Service Worker IIBarista Specialist or Barista Lead.Salary:Food Service Worker IIBarista Specialist: $17.34 starting; $18.21 working; Barista Lead: $17.71 starting; $18.58 workingTravel:No travelBrief Statement of DutiesBrief Statement of Duties:Food Service Worker IIBarista Specialist:
Under routine supervision perform a variety of duties necessary for daily maintenance operation and supervision of employees in Starbucks and Retail Stores. Provide skills and perform duties necessary to lead and engage the staff in the preparation and resale of various beverages food and retail items ensuring operational success through excellent customer service and maintaining store standards. Perform a variety of similar retail and catering service duties in the summer as determined by operational needs of the Dining Services Department.

Barista Lead:
Under routine supervision perform and direct others in a variety of duties necessary to lead the daily maintenance operation and supervision of employees in Starbucks and Retail Stores. Provide skills and perform duties necessary to lead train adhere to Starbucks standards and engage the staff in the preparation and resale of various beverages food and retail items ensuring operational success through excellent customer service consistency and maintaining store standards. Perform and lead a variety of similar retail duties in the summer as determined by operational needs of the Dining Services Department.

Minimum QualificationsRequired Education:High School Graduation or EquivalentDiscipline / Degree Area:Required SpecializedTraining/Certifications:Barista Lead:
Valid drivers license (required 12 month positions)
Completion of Starbucks training certification upon hire.
Food Service Sanitation Certification (ServSafe or MI) or ability to obtain within six months from start of employment.Required Minimum Work Experience:Food Service Worker IIBarista Specialist:
Three years retail and/or retail restaurant experience two of which must be working in a Barista concept retail store.

Barista Lead:
Threefive years retail and/or retail restaurant experience two of which must be working in a Barista concept retail store.
Leadership ability demonstrated by experience.

Food Service Worker IIBarista Specialist and Barista Lead:
One year experience utilizing computerized cash registers and handling cash.Knowledge Skills Abilities or Attributes Required for Satisfactory Performanceof the Position Duties:Barista Lead:
Starbucks beverage craftingKnowledge of proper techniques procedures and equipment.
Starbucks standard operating proceduresKnowledge of and experience adhering to.

Food Service Worker IIBarista Specialist and Barista Lead:
Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes guest needs assessment meeting quality store standards for services and evaluation of guest satisfaction.
Strong time management skills as demonstrated by experience.
Politeness being courteous tactful and helpful in dealing with the public and members of the University community.
Active ListeningGiving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
InstructingTeaching other how to do something.
SpeakingTalking to others to convey information effectively.
Service OrientationActively looking for ways to help people
Social PerceptivenessBeing aware of others reactions and understanding why they react as they do.
Ability to sign a confidentiality agreement.
Ability to assess customer orders through the mobile ordering platform or store location and expedite beverage/food to the guest at the hand off counter or mobile order pickup location.
Oral ComprehensionAbility to listen to and understand information and ideas presented through spoken words and sentences.
Manual DexterityAbility to quickly move your hand your hand together with your arm or two hands to grasp manipulate or assemble objects.
Problem SensitivityAbility to tell when something is wrong or is likely to go wrong. It does not involve solving the problem only recognizing there is a problem.
The physical capability to perform all of the duties and responsibilities of the positions with or without reasonable accommodations.

Additional Desirable QualificationsAdditional Desirable Qualifications:Food Service Worker IIBarista Specialist:
ServSafe Food Service Sanitation Certification.
Leadership ability demonstrated by experience.

Barista Lead:
Currently or previously in a NMU Barista Specialist or Barista position.

Food Service Worker IIBarista Specialist and Barista Lead:
Willingness to improve skill level.OtherSpecial Instructions to Applicants:
Submit application cover letter resume and referencesContact Information:
Brenda Bickler Employment SpecialistEqual Employment Opportunity:NMU is an equal opportunity employer.