Customer Service Coordinator
Customer Service Coordinator
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Job Description
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence integrity guides our conduct empowerment shapes our successes and a sense of community binds us together.
As a Customer Service Coordinator at FRG you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries qualitychecking reports sent to clients managing incoming calls and collaborating with various departments to facilitate service onboarding across the business.
- Managing Customer Enquiries: Handling customer enquiries via phone email or in person and providing accurate information.
- Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner.
- Order Processing: Managing and processing orders forms applications and requests.
- Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues.
- Record Keeping: Maintaining records of customer interactions transactions comments and complaints.
- Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement.
- Training Staff: Training and supporting customer service staff to ensure high standards of service.
- Policy Implementation: Developing and implementing customer service policies and procedures.
- Customer Satisfaction: Ensuring customer satisfaction by providing professional support and addressing their needs promptly.
- Strong customer service skills with excellent communication and phone etiquette.
- Computer literacy and proficiency in basic software applications.
- Good organisational skills and effective time management.
Required Experience:
IC
Employment Type
Full-Time
