Collections Agent Bilingual in Spanish and English
Collections Agent Bilingual in Spanish and English
Posted on :
15-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Kafene is a leading pointofsale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible leasetoown (LTO) purchase options for prime and nonprime consumers Kafene helps merchants grow their customer base and meet the increasing demand for furniture appliances electronics tires and other durable goods. Utilizing over 20000 data inputs alongside cuttingedge AI and machine learning technologies our platform creates a bestinclass experience for both merchants and customers. With over $300 million in sales since inception we are rapidly growing and looking to expand our team.
We take pride in fostering a dynamic workplace culture that values collaboration innovation and mutual support. Our team of 150 is spread across our NYC headquarters a Wilmington office and fully remote staff nationwide. Last year we were recognized as one of Built Ins Startups to Watch and Forbes Best Startup Employers.
We are seeking a Collections Agent to join our growing Collections team. Our outstanding Collections team helps our customers meet their payment schedules and resolve pastdue amounts while maintaining Kafenes high standards for customer service and satisfaction. In this role you will join our talented team members with strong Collections expertise and play an important role in building Kafenes growth. You should have experience with debt collection and knowledge of the Fair Debt Collection Practices Act (FDCPA). The right candidate for this role will be able to balance our focus on helping our customers as well as achieving broader business results.
Key Responsibilities:
- Demonstrate strong selfmotivation and passion for learning various new payment solutions and utilize advanced probing negotiation and skills to understand customer situations and resolve delinquency.
- Learn about new business concepts and new collection techniques or payment programs in a fastpaced environment to drive continuous business improvement.
- Treat customers with respect and demonstrate sensitivity and compassion in difficult situations.
- Lead conversations to choose among alternative courses of action to resolve delinquency issues and bring accounts back on track.
- Show great sense of ownership timeline and receptiveness to development feedback while following established procedures policies and planned schedule to drive the best results.
- Demonstrate personal excellence including punctuality integrity and accountability.
- Demonstrate a strong focus on key performance indicators (KPIs) to drive collection efficiency and achieve monthly targets.
- Navigate multiple call center platforms while staying engaged with our customers on the phone and handle the cases accurately.
- Use strong attention to detail and a strong drive to follow up on unsolved cases.
- Ensure compliance with applicable laws rules and regulations.
- Adhere to internal policies by applying sound ethical judgment regarding personal behavior conduct and business practices while escalating managing and reporting control issues with transparency.
Qualifications:
- High School diploma/GED required.
- Must be willing to work in an environment that requires 100 phonebased customer interaction.
- Minimum of one year of collection or customer service experience required either by phone or inperson.
- Proficiency with basic computer functions including mouse and keyboard usage launching applications conducting searches on the Internet and maneuvering in a Windowsbased environment strongly preferred.
- Internet access from home is required.
Compensation & Benefits:
- Healthcare: We prioritize your wellbeing by covering 80 of medical dental and vision insurance costs. Additionally we contribute 75 of the premium for your spouse and/or dependents.
- Retirement Benefits: Begin planning for your future from day one with our 401k plan.
- Paid Time Off: We understand the importance of worklife balance. Thats why we offer flexible paid time off days starting from day one of your employment.
Kafene is an equalopportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
