Reservation Sales Representative - Part Time - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships we support cuttingedge conservation and bring the stories of our work back to our two worldfamous front doors the San Diego Zoo and San Diego Zoo Safari Park giving millions of guests in person and virtually the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care health veterinary services nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION
The Reservation Sales Representative sells SDZWA products for Admission Memberships Tours and Programs. This position reports to Reservation Sales Supervisor.

WHAT YOU WILL DO

• Services incoming calls in a sales and customer service call center selling SDZWA products for admission membership tours and programs booking reservations processing payments and fulfilling ticket requests. Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives.
• Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.

WHAT WE ARE LOOKING FOR

Desirable qualifications include communication skills; ability to handle a variety of transactions; ability to learn the procedures and benefits of membership and special experiences. Applicants must be at least 18 years of age to apply. Parttime team members will be required to attend in person training and work up to 40 hours per week for a minimum of 2 3 months and could be extended as necessary due to continuous mandatory training. Once training is completed team members will move into a hybrid schedule and report to office once a week subject to change depending on operational needs. For a successful hybrid work environment team members must have a quiet designated homeoffice free from excessive noise and distractions with access to highspeed internet for optimal productivity. Team member must have the ability to work a flexible schedule including weekdays evenings weekends and holidays. During peak operation periods (Summer Holidays etc. schedule may increase up to 40 hours per week.

• JOB EXPERIENCE
• Prior experience in sales customer service or telemarketing (call center preferred) involving customer contact required.
• Bilingual Spanish language skills preferred.

• EDUCATION AND CERTIFICATIONS
• High School Diploma Required

• SKILLS AND KNOWLEDGE
• Able to operate moderately complex computer software programs.
• Must have basic mathematical knowledge and acumen to process payments.
• Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy.
• Able to communicate effectively both orally and in writing.
• Demonstrated ability to handle multiple tasks in an efficient manner.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and InHouse Discounts
• Employee Assistance Program
• Wellness Program
  
  

IMPORTANT DETAILS

• Location: San DiegoCA
• Position Type:Hourly PartTime NonExempt Position
• Hourly Range:$17.60 to $19.47

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa email address. We do not request money checks equipment orders or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone Zoom Teams or inperson.

If you have been asked for any of the above or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee please email . If you feel that you have been the victim of fraud please contact your financial institution(s) immediately.

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance we thrive on celebrating our differences. Diversity is vital for the benefit of our team members our guests our community and our wildlife.

All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

If you require a reasonable accommodation to complete an application please email your request toand provide the job title and location to which you are applying.

As a Federal Contractor San Diego Zoo Wildlife Alliance is required to participate in the EVerify Program to confirm eligibility to work in the United States.

San Diego Zoo Wildlife Alliance is a drug freeworkplace.