Automotive Service Advisor
Automotive Service Advisor
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Job Description
Automotive Service Advisor
Kuhn Volkswagen
Business is BOOMING at Kuhn Volkswagen! Located in the heart of South Tampa Kuhn VWis one of Americas most progressive family owned and operated automotive companies proudly serving Tampa Bay! Kuhn Volkswagenhas been a staple in the Tampa Bay area for well over 20 years. For the past 2 years we were the #1 volume Volkswagen store in Central Florida and are tracking in the TOP 10VWstores Nationally! We are fast paced and believein promoting from within and growing our people! Weoffer a very competitive compensation plan (see below).
Benefits:
Competitive Compensation
Signing bonuses for select hires
Paid Vacation
Employee Purchases and Service Discounts
Full benefits options including Medical Dental Vision Life Disability and Accident Insurance
401(k) Retirement Saving
Career advancement opportunities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Unclear Seniority
Employment Type
Full-Time
