Environmental Services Coord

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Leads daily shift huddles provides essential staffing and operational information and assigns tasks/units to team members using positive and effective communication.

• Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole.

• Serves as a resource through training and mentoring interfacing with department staff to provide feedback to management on team members performance and conduct. Collaborates/supports management for improvement of employee satisfaction implementation of protocols and objectives with team members to result in optimization of staff performance teamwork patient safety and customer service.

• Conducts multiple patient/department interviews and/or rounds on a regular basis communicating with department leadership to ensure timely and quality service.

• Communicates regularly and positively with staff physicians vendors and service providers to ensure consistent quality services.

• Evaluates PAR levels on unit linen deliveries and adjusts as necessary. Assesses and develops plan of action to appropriately address EVS projects implementations and service surveys.

• Completes multiple quality inspections to ensure a clean and safe environment in rooms and public areas as necessary.

• Completes safety rounds with unit staff and departments to ensure compliance with all regulatory bodies including proper chemical handling personal protective equipment supply/use and security of carts/supplies.

• Ensures proper supply and usage of isolation carts and presence of isolation signs for safety of patients and staff as necessary.

• Coordinates daily equipment supply and/or linen inventory and deliveries to ensure appropriate par levels for staff and patients; supports an efficient purchasing process to reduce waste including tracking/monitoring of clean delivered to soiled returned linen ratios.

• Monitors and manages room cleaning and transportation requests to ensure timely and efficient movement of patients as necessary.

• Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage.

• Complete regular oneonone meetings with employees to support positive and redirective communications while building supportive relationships on an individual level.

• Contributes ideas towards improving the efficiency and effectiveness of department processes.

• Identifies and assumes responsibility of own learning needs consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an ongoing basis. Ensures own career discussions occur with appropriate management.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc. preferred

• One year Environmental Services Linen Services or Transportation related progressive leadership experience

• Two years of Environmental Services hospital experience preferred

• DOTHAZMAT Certification (DOT) US Department Of Transportation Hazardous Materials Certification within 90 days

• BLS Basic Life Support (AHA) AND
• DL Driver License State Licensure Valid Texas Drivers License

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Proficient computer skills including but not limited to knowledge of Microsoft Office software including PowerPoint Word Excel and Webmail

• Demonstrates the ability to access information both in the department and within the system to support the department as appropriate

• Ability to analyze employee data and knowledge of document retention/editing

• Ability to understand and quickly respond to needs of the department and organization

• Ability to lead groups with diverse backgrounds to develop individuals communicate goals and manage conflicts positively

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional Yes
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since 1998 Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leadingedge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospitaltied for No. 4 in Houston and No. 6 (threeway tie) in Texas in U.S. News & World Reports best hospital rankings in 2020.With 316 operating beds 24 operating rooms and over 2400 employees Houston Methodist Sugar Land Hospital was designed to provide comprehensive personalized care for the community.