Aftermarket Service Representative ASR

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillar Australia is part of the global organisation Caterpillar Inc. consisting of approximately 100000 employees. Our brand is globally renowned and is underpinned by our core values Integrity Commitment Excellence Teamwork and Sustainability. We bring each one of these to life in everything we do.

Caterpillar Australia has a fantastic opportunity for an energetic diligent and selfstarter professional to join the Construction Industries Services Division asa focused on sales . In this role you will work closely with our internal stakeholders and assigned dealer network to deliver and execute the annual business plan.

Your core tasks will be focused on engaging the assigned CAT dealer leveraging their sale team and deploying sales solutions for targeted highopportunity customers. Your communication skills will be critical to your success in this role as you provide training and support to your dealers in an effort to improve daytoday operations dealership sales and profitability.

Reporting to the Area Sales Manager for Australia New Zealand and Indonesia (ANZI) this position is being offered as full time permanent ongoing employee.

JOB PURPOSE: Drive revenue and growth for the aftermarket solutions business (to incl. parts service and reman) in line with industry strategy in the assigned territory communicated targets and by following established sales processes focused on the end customer. This will be achieved in close collaboration with the respective dealer(s) where the incumbent under direction of ASR management will provide leadership guidance and counsel to optimize dealer sales force and sales processes effectiveness in addition to leveraging opportunity management systems and processes to Caterpillars benefit while recognizing and respecting independence of dealer.

Standard job duties include:

• Deliver in collaboration with the other verticals to the annual total business plan for the assigned dealer territories (shared goal). Once an industry specific business plan will be developed the accountability will move to such plan.

• In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned highopportunity customer accounts. Adopt and be an advocate for sales funnel management methods.

• Collaborate with industries to identify customer accounts for growth

• Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns

• Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan.

• Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.

• Track opportunity participation and close rates and report VOC/VOD in the CRM system. Develop local action plans leveraging CRM and Customer Insights to attack lost sales.

• Seek understanding document and communicate internally on customer requirements business models competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs.

• Partner with dealers Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.

• Identify and communicate opportunities for improving aftermarket solutions sales management marketing and operational capabilities at assigned dealers.

• Drive customer connectivity as an enabler to business

• Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable).

• Keep up to date with industry trends changing technology and market regulations in countries covered

• Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship

• Understand Caterpillars business model and act within the business process guidance on review and approval for variance programs and commercial actions.

COMPETENCIES & BEHAVIOURS:
to be successful you must demonstrate the following competencies and behaviours:
Technical knowledge

• University degree

• Strong business acumen

• Proficient analytic tools user

• Industry knowledge (intermediate level)

• At least basic application & machines understanding

• Intermediate knowledge of customer solutions (parts products service offerings solution offerings)

• Experience in sales & marketing areas

• Experience in the markets/ industry he/she would be serving

Interpersonal skills and behaviours

• Customer approach

• Strong communication & presentation skills

• Excellent influencing skills at all levels

• Strong negotiation skills

• Team player

• Selfstarter able to work autonomously

• Strong accountability

• Ability to work with people from different backgrounds and cultures

• Understand Dealer Customer base and Territory Complexities.

• Ability to act within the Caterpillar business model with minimal supervision

• Demonstrate Leadership with the ability to influence

• Strong Product knowledge

Benefits:

• Competitive remuneration package including additional superannuation

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality customer service and the environment

• A commitment to diversity and inclusion equal opportunity and equal outcome

• A dedicated Health & Wellbeing program including discounted Private Health Insurance & Cat Advantage rewards program

• Company Vehicle included with the role

• The specific salary offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work location. In addition this position is eligible for incremental performance bonus

• The opportunity to do truly meaningful work in a supportive constructive culture that encourages you to make the most of your talents.

Caterpillar of Australia is not accepting application that require now on in the future visa sponsorship.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply Join our Talent Community.