Strategic Account Manager - Healthcare
Strategic Account Manager - Healthcare
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Job Description
Kellermeyer Bergensons Services (KBS) has an immediate fulltime opportunity to join our team as a Strategic Account Manager (SAM).
For more than fifty years KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values trust reliability service and doing things the right way and rooted in a fundamental belief that all work is honorable and we acknowledge the dignity of those who do it. These values are embraced by our highly diverse and inclusive workforce.
What are you waiting for APPLY TODAY and join the KBS Crew!
Job Overview
Salary Range: $7080K incentives
Remote role with 50 travel
Position Summary
The SAM works to ensure that strategic accounts are successful. This position will work closely with customers leadership and internal departments to perform required duties and responsibilities. Analyzes the key performance indicators (KPIs) as defined by the customer and KBS to develop and/or implement action plans for areas that are substandard. Grows current business through crossselling and upselling other services.
Job responsibilities:
Act as senior point of contact with customers and establishes productive professional relationships with key personnel in assigned customer accounts
Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s).
Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention.
Analyzes the key performance indicators (KPIs) as defined by the customer and KBS to develop and/or implement action plans for areas that are substandard.
Grows current business through industrial engineering of clients scopes of work crossselling and upselling other services.
Meet assigned sales quota and expectations for profitability for assigned accounts independently or in partnership with the Sales team
Monitor and assist with client billing and collection issues
Conduct Quarterly Business Review (QBR) process with each assigned customer
Your attributes:
Understanding of operationsaccount management processes
Computer savvy sales software CRM/ERP (Salesforce etc. and related technology
Ability to identify and close sales opportunities
Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes
Available for 50 travel domestically
Desire to work in a fastpaced environment
Experience Required:
Experience in the Janitorial Industry
3 years ofstrategic account management
Proficiency with Excel
Experience working withlarge $12M National accounts
Have pulled data and written Quality Business Reviews
Healthcare background a plus
Education:
Bachelors degree or equivalent business experience required
Whats In It for You
As a fulltime KBS employee 30 hours per week) you may qualify for benefits including medical dental vision prescription and more!
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Supplemental Health Insurance (E.G. Accident)
- 401k plan with a match or Nonqualified Deferred Compensation Plan
- Pet Insurance
- Perkspot Discount Program discounts on travel gyms cell phones restaurants auto apparel & electronics
KBS considers all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status or based on an individuals status in any group or class protected by applicable federal state or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Required Experience:
Senior IC
Employment Type
Full-Time
