drjobs Tech Support Hybrid

Tech Support Hybrid

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Clearwater - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About KnowBe4

KnowBe4 the provider of the worlds largest security awareness training and simulated phishing platform is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.

Fortune has ranked us as a best place to work for women for millennials and in technology for four years in a row! We have been certified as a Great Place To Work in 8 countries plus weve earned numerous other prestigious awards including Glassdoors Best Places To Work.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or inperson we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Tech Support (Tier 1 position works in conjunction with the Customer Success Managers and Sales Reps to assist our customers and/or endusers with troubleshooting issues related to onboarding platform use and other general KMSAT console problems. This position will be first responders in resolving help desk tickets and ensuring an awesome customer experience.

Responsibilities:

  • Work with customers or endusers regarding the setup and configuration of KnowBe4s products to customize it to suit their needs
  • Test and configure KnowBe4s products and customize it so that it could function in each customers unique environment
  • Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4s products
  • Communicate directly with clients or endusers to gather details as needed to fully define issues or new requirements as well as new product ideas and enhancements to the KMSAT console
  • Work collaboratively with CSM team to quickly resolve customers issues
  • Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
  • Monitor the ticketing queue to prioritize allocate and ensure timely resolution of issue reports and change requests
  • Apply troubleshooting and problemsolving skills to guide and assist the enduser community on issues related to design development and deployment of KnowBe4 products
  • Investigate and document issue reports and communicate findings to development team or clients as required
  • Present product demonstrations to customers and/or endusers
  • Train customers and endusers on how to best use our training platform including our best practices to fully deploy the training to its employees
  • Attend prospect and customer meetings supporting the sales team as a KMSAT console subject matter expert

Minimum Qualifications:

  • Twoyear degree preferred
  • Familiarity with standard concepts practices and procedures within the IT Security Field
  • Minimum of 1 year experience in similar or related position
  • Familiarity with firewall and email protocols is preferred
  • Excellent verbal and written communications
  • Highly organized and resultoriented
  • Excellent time management and organization skills
  • Can demonstrate technical troubleshooting and analysis ability
  • Can demonstrate integrity accountability respect and commitment
  • Strong collaborative and teamwork skills
  • Must be able to work with minimal supervision

Our Fantastic Benefits

We offer companywide bonuses based on monthly sales targets employee referral bonuses adoption assistance tuition reimbursement certification reimbursement certification completion bonuses and a relaxed dress code all in a modern hightech and fun work environment. For more details about our benefits in each office location please visitwww.knowbe4/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please visit www.knowbe4/careers/requestaccommodation.

No recruitment agencies please.

Employment Type

Full Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.