Job Description
This position is responsible for providing leadership and oversight for the office of financial aid and staff; achieving or maintaining the offices service orientation (from frontline to back office) and high level of student satisfaction; working closely with Admissions to help meet admission and enrollment goals; assisting assistant/associate directors and counselors (studentfacing staff) with the more complex financial aid issues; packaging/awarding loan origination etc.; strengthening relationships between financial aid and other campus offices; working with the Bursar to ensure federal program accounts are reconciled monthly; meeting other critical deadlines such as SAP monitoring or appeals and the timely Return of Title IV Funds (R2T4; responding to reporting requests for financial aid data; and assisting with preparing the FISAP . The Director will be responsible for the administration of an established financial aid program (federal state and institutional funds) that adheres to the regulations with integrity along with upholding the mission and vision of Saint Augustines University This includes monitoring budgets providing financial aid related advisement and establishing policies and procedures in compliance with current federal state and institutional guidelines The Director of Financial Aid coordinates plans and oversees the application and award processes of financial aid for undergraduate students; coordinates veterans benefits; and supervises one fulltime Financial Aid Counselor. RESPONSIBLITIES : Directs all financial aid functions with the purpose of enrolling and maintaining a diverse student body and institutional eligibility for continued participation in Federal and State aid programs Maintains the Department of Education Program Participation Agreement in updating staff members submitting additional programs and any substantive changes to the institution organization Ensures the institution maintains the compliance standards set forth by the Department of Education and the State of North Carolina Creates and maintains a customer servicebased focus for the Office of Financial Aid and coordinates efforts with the Controller Registrar Admissions and other offices on campus Directs the administration of financial aid; ensures applicants receive assistance in the application process for loans grants and scholarships Makes awards to current and incoming students while adhering to Title IV regulations state and federal guidelines private nonprofit agencies institutional packaging policy and budget parameters Oversees the administration of the private state and/or federal loan programs; coordinates the awarding of needbased scholarships/grants and the renewal of meritbased awards Collaborates with CFO to administer foundation scholarship funds Provides estimates of a preaward amount for Federal WorkStudy and Work College funds Manages the veteran benefits program to ensure compliance with applicable state and federal regulations using VA ONCE to certify college enrollment Directs the completion of reports to request funding document expenditures Reports include but are not limited to FISAP IPEDS CFNC for NC funds Pell direct lending and may include contributing to or preparing marketing reports such as Peterson FISKE and US News Supervises trains and evaluates department staff Works with staff to assign responsibilities determine department priorities and procedures and ensures crosstraining occurs Plans and directs the presentation and enforcement of policies and forms (i.e Return of Title IV Satisfactory Academic Progress Standards Verification forms etc. Participates in offcampus training when available and as needed Attends the department of Educations annual FAS Conference (fall) any NC state meetings (usually mandatory) Attends training and professional development meetings as needed to stay abreast of regulations and changes Maintains contact with outside agencies to finalize aid for participating students Represents Saint Augustines University during audits: Federal Program Review North Carolina State Approving Agency North Carolina Higher Education Assistance Authority Department of Veteran Affairs and the annual external audit prepared for the United States Department of Education and the State of North Carolina Works with the CFO to review appeal cases special circumstances and collegewide financial aid policy Participates in several Open House opportunities FAFSA Day and other institution events which promote student success Conducts Financial Aid Workshops at various high schools college fairs and oncampus Serve as the institution representative for Financial Aid to both internal and external constituencies Responsible for the Financial Aid Policies and Procedures manual which includes all aspects of Financial Aid and an annual review and modification as required Saint Augustines University SAU drawing on its rich legacy as an access institution is a studentfocused comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. SAU was established in 1867 in Raleigh NC by the Episcopal Diocese of North Carolina. A fouryear liberal arts university with an average enrollment of approximately 1000 SAU sits on 105 lush acres just north of Downtown Raleigh NC. The institution offers more than 20 undergraduate degrees and a Master of Public Administration MPA Program and is accredited by the Southern Association of Colleges and Schools Commission on Colleges SACSCOC . Additional Information: Employment is contingent upon a positive background check and proof of COVID 19 vaccination. Documentation of medical and religious exemptions will be accommodated. Official transcript is required upon acceptance of the position.
Required Qualifications
Masters degree required 810 years of experience in financial aid Demonstrated experience working in a diverse academic environment inclusive of students faculty and staff of varying social economic cultural ideological gender/sexuality and ethnic backgrounds and identities Excellent verbal listening writing problemsolving and interpersonal communication skills
Required Experience:
Director