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Wellways is committed to reconciliation lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities people with a lived experience of mental health and disability and people who identify as LGBTIQA to apply. Even if you only meet some of the criteria wed love to hear from you.
Warmline is a peerled nonclinical suicide prevention phone service for those who have attempted suicide are struggling with suicidal thoughts or are at risk. Guided by your personal lived experience our peer workers offer understanding compassion and support in a shared space of trust and respect.
About the opportunity
Warmline Suicide Prevention Peer Workers provide a safe space where callers feel heard validated and supported. They assist with coping strategies safety planning and navigating local or online resources.
Callers can request a callback from a peer worker for support with their distress concerns or worries. The Suicide Prevention Team Leader will match them with a suitable peer worker who will reach out within 48 business hours to arrange a time for a conversation. Callers can choose a onetime call or up to eight weekly scheduled calls for ongoing support.
The shift times for this role will be 1:30pm8pm on Tuesday to Friday and 10am2pm on Sunday (penalty rates apply).
About you
In this role youll provide compassionate support to participants during both initial and scheduled outreach calls. Youll offer helpful information referrals and ongoing guidance while building strong trusting relationships that help participants find hope develop a positive identity and build a meaningful life.
Youll engage with callers to discuss their distress or suicidality and work together on safety planning. Your Team Leader will be there to support you the whole way!
To be successful in this role you will need:
What we will offer you
For a confidential discussion about the role please contact Nicola Griggs at
Were passionate about ourwork whichis enjoyable challenging and rewarding.All ofourteamswork toensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments diagnosis or labels.We aim to specifically promote safety and inclusivity for LGBTIQ and First Nations communities.
This is your opportunity to join a values based growing innovative and nationally recognised organisation with over 2000 staff members across 93 sites.
Please select Apply below to complete your application.
Part-Time