Client Services Executive-Manchester

CMS is looking for an experienced Receptionist to join our busy Manchester office.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5800 lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients our people and the communities we work in.

We take a bold dynamic and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire impact and support our clients and our people helping them to maximize their potential and thrive.

About the role

As a receptionist you will be the first person a visitor or client meets or speaks to on the telephone/ in person therefore your primary value as the face of CMS will be to make that all important first impression by demonstrating a high level of customer care and professionalism.
You will support CMS in the service coordination and implementation of AudioVisual support for the Client Meeting Rooms. In addition you will provide room set ups moves & changes.
Using all support available in the role you will coordinate all client requests manage meeting room bookings and liaise with the Facilities Team to provide high quality services to deliver operational excellence.
The role is supported and managed by the Client Services Manager.

KEY RELATIONSHIPS:
Client Client Services Manager Facilities Manager One North Junior Facilities Manager Facilities Supervisor landlord contact contractors Building Facilities Manager IT Team lead partners Business Services departments.
MAIN DUTIES:
Utilising all support available you will
Meet and greet visitors and clients in a professional manner offering and providing refreshments if required.
Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors.
Maintain a clean and professional environment across reception and client meeting areas.
Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required.
Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures.
Deal with complaints or queries in a calm and professional manner and escalate when necessary.
Setting up conference room equipment as required to include laptops screens projectors.
Setting up refreshments for the client area and internal collaboration spaces.
Adjusting room layouts according to clients specifications
Booking client taxis/cars.
To carry out administrative tasks supporting the wider business support team at CMS and ad hoc duties as and when required
Collaborate with Junior Facilities Manager on projects and tasks related to the office.

Please be aware that this list is not exhaustive and you will be expected to comply with any reasonable ad hoc duties and requests.

About you

Able to work on own initiative with a proactive attitude.
Highly service focussed with a can do attitude with the ability to maintain standards when under pressure.
Works well on own or as part of a team.
Well organised able to plan and prioritise the work of self and others with strong attention to detail.
The ability to listen question and interpret information to understand requirements.
Problem solving skills and the ability to suggest and deliver creative/innovative solutions.
Good interpersonal skills flexible to work with a range of styles and personalities.
Excellent verbal and written communication skills.
Ability to maintain standards when under pressure.
Able to build strong relationships with key stakeholders e.g. landlord contractors Partners and internal staff other Facilities teams when required.
Flexibility to support outside usual hours if required.
To deal with complaints or queries in a calm and professional manner and escalate when necessary.
A good decision maker with the ability to use own initiative and work independently as well as a member of a team.

EXPERIENCE AND QUALIFICATIONS
A good standard of general education including Maths and English.
Experience of Customer Service &/or Reception areas.
Experience in a client facing role involving basic IT and AV support.
Experience of the above in either a law firm (preferable) or professional services environment.

Whats in it for you

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few these include:

Competitive basic salary (reviewed annually)
Flexible hybrid working policy
Generous bonus scheme
Up to 25 days holiday (rising to 28 days with service)
Holiday exchange scheme
Private medical insurance
Enhanced parental leave
Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise celebrate and embrace the diverse talent our society has to offer because we know that to solve big problems we need the best and brightest minds available to us. In support of this goal we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm we strongly believe that a career in law should be open to people from all walks of life because not only does diversity of thought and experience make our firm a stronger and more sustainable business but it also makes it a more rewarding place to work.

When recruiting we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in but dont feel you meet 100 of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.

We are a Level 2 Disability Confident Employer and we actively encourage applications from people with disabilities whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process please contact Becky Lowe at who will be happy to support you.

Ready to apply Here are the next steps.

We look forward to receiving your application online via theCMS careers site. Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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