Engineering Manager Developer Relations
Engineering Manager Developer Relations
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About the Developer Relations Team
Gorgias as a SaaS boosts its competitive edge by allowing external developers to create and connect applications with the Gorgias Helpdesk. Thanks to a 100 strong app store Gorgias and its partners are adding new features on a weekly basis. Providing a fast secure reliable wellmaintained and documented API is the main mission of the Developer relation team for first and thirdparty developers alike.
The Developer Relations team is in charge of:
Expand Gorgias authentication and authorization capacities while following industrys best standards (OAuth2 OIDC SSO SAML)
Design implement and document Gorgias public and private APIs at scale
Identify bottlenecks and work with other internal teams in order to optimize API latency and stability
Build and maintain an evergrowing partner ecosystem by building the Gorgias App Store and working on technical solutions with other developers (within and outside of Gorgias)
Identify opportunities for thirdparty developers to integrate deeper with Gorgias
Put in place monitors metrics and endtoend tests to guarantee API SLOs are up to Gorgias standards
About the Role
Gorgias started opening broadly to thirdparty developers a couple of years ago and needs a new Manager to help accelerate the development and capacity of its APIs
Your role is to ensure the team can gear towards innovation through this architectural transformation the Developer relations (DevRel) is a central piece in our organization and has ownership of the authentication methods and APIs. It is also a central team within the organization as the API is missioncritical for the business and internal teams.
Your responsibility is to take the technical leader developer and people manager hats as the situations require.
What Youll Do
Design strong models and APIs in collaboration with senior ICs taking into consideration both external and internal developers constraints
Specify abstraction levels to our data models and ingestion pipelines to guarantee reusability and maintainability at scale
Work closely with a senior manager a product manager and a product designer within a CRM tribe. The goal is to align the vision of the squad within the tribe and align with your peers to set up clear and actionable goals for the team
Who You Are
5 years experience in backend
2 years of experience as a team lead or in an engineering manager position
Experience with hightraffic applications and continuous development/deployment
Experience with distributed systems and asynchronous workloads
You care about working on applications that are putting the customers needs first and you thrive in a fastpaced and distributed environment
Nice to have
Big plus if you have managed through architectural transformations especially from Monolithic ones to (micro) service architectures
Big plus if you have experience implementing authorization protocols (OAuth2 user federations RBAC Identity providers
Desirable experience with Python Postgres Keycloack Kafka
Perks and Benefits
Competitive salary & equity 90th percentile of the market worldwide)
5week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave 16 weeks)
MacBook Pro
Personal credit card to buy lunches (we use Swile
We provide private health insurance (we use Alan
Get up to 700 to set up your workstation at home (working from home should feel breezy)
Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Manager
Employment Type
Full-Time
