IT Field Service Engineer all genders 7478
IT Field Service Engineer all genders 7478
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1 Vacancy
Job Description
IT Field Service Engineer (all genders)
Challenge the Impossible
About Beyond Gravity
Headquartered in Zurich Switzerland Beyond Gravity is not your typical space company. Were a unique blend of agility speed and innovation fusing a startup mindset with decades of industry expertise and a track record of 100 mission success. Our dynamic team of over 1800 professionals spread across 14 locations in seven countries is dedicated to pushing the boundaries of what is technically feasible. Were not just building crucial products for the satellites and launchers industry were helping to improve life on earth.
your Crew
Youll be part of a global diverse and skilled team of 3 in Switzerland and total of 23 globally working to support our internal users in our Emmen facilities (Switzerland) but also on a global scope. Your role is pivotal in driving the IT support to our company making sure that we dont have business disruptions and helping our internal customers to get the highquality IT support that we want to provide globally.
Your responsibilities
- 1st and 2nd level support for Windowsbased user applications
- Handling incoming support requests from end users (tickets)
- Maintain end user laptop and desktop support and shared workplaces in the office.
- User management permission management of several systems
- Asset management: care of employees regarding their IT workstation equipment (hardware) Mobile Phones and IT Accessories From procurement till delivery to user.
- Manage of CMBD record file Stock maintenance.
- Support locally other IT teams (network infrastructure etc) in multiple task and projects (ex.: office relocations network switchers installations etc)
- Support of telecommunication systems (MS Teams legacy telephony)
- Troubleshooting hardware issues swapping or upgrading components
- May require some staggered shifts and will require some travel to sites
- Other duties may be assigned
Your Profile
- Completed technical education with a focus on IT or equivalent work experience
- Years of experience: Intermediate typically 5 to 5 years of applied skills and experience in a similar role with a focus on technical support and help desk
- Good knowledge in the areas of network technology (LAN WAN WiFi DNS DHCP. and server landscapes Soft und Hardware AD ClientInfrastructure
- Familiarity with iOS and Android operating systems to provide besteffort support to End users using related devices
- Working technical knowledge of Microsoft environment (Windows Office etc.. to allow for resolution of issues
- Solution oriented approach and team player high operational readiness problemsolving mindset and proactive
- Excellent Native and Good English skills (Conversational local language (English Swedish Finish Hungarian German Portuguese)
- Nice to have: Completion of required training and certifications or have equivalent work experience at a minimum of 3 years to perform warranty hardware repair of HP and Dell devices including warranty parts ordering repair/replacement and defective part return.
- Customer orientation and customerfacing softskills teamwork experience in working with remote teams communication skills with internal and external stakeholders
- Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
- Exercises independent judgment within defined practices and procedures to determine appropriate action
- Acts as an informed team member providing analysis of information and limited project input.
- Evaluates unique circumstances and makes technical and procedural recommendations
Why Beyond Gravity
- Work in an international environment with global mindset and hightech products that will fly into space
- A highly specialized and motivated team with a lot of knowhow in a unique industry
- We live a handson mentality and take suggestions for improvement seriously
- Attractive employment conditions (contribution to public transport trainings and development opportunities full paid maternity/paternity leave and many more)
- Flexible and mobile working and at least 5 weeks of vacation with possibility to buy additional vacation
Are you ready for liftoff
Our core values Passionate Together and Curious transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. Propel your career to new heights by applying before 30/04/2025.Were actively reviewing candidates and will promptly select the ideal fit for our team.
For questions regarding the position please contact: Hugo
For questions regarding the recruitment process please contact: Stefan
Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals regardless of race color religion sex gender national origin disability protected veteran status or any other legally protected categories.
Applications by email cannot be considered. We do not accept dossiers from recruitment agencies for this position.
Employment Type
Full Time
