Director - IT App Development - AO and CSD

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Uniteds Digital Technology team is comprised of many talented individuals all working together with cuttingedge technology to build the best airline in the history of aviation. Our team designs develops and maintains massively scaling technology solutions brought to life with innovative architectures data analytics and digital solutions.

Key Responsibilities:

The Director will be responsible for leading a team that will support in driving the transformation aimed at modernizing and optimizing our Airport Operations and customer service delivery (CSD) units. This role must establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This role will own the program management for key strategic initiatives including data management cloud operations and agile transformation strategies. This role will collaborate closely with crossfunctional stakeholders to identify opportunities develop solutions and deliver results that enhance operational efficiency and improve overall team performance. This role will help set strategy for high visibility/large impact programs along with partnering strongly with business partners and other DT organizations.

Strategy vision and stakeholder management

• Strategically lead develop and continuously refine multiyear application program strategies for strategic projects ensuring alignment with corporate objectives and IT goals
• Proactively identify and evaluate new strategic IT capabilities including tools and processes to enhance the delivery and performance of the DT Airport Operations and customer service delivery
• Maintain a thorough understanding of business strategy and performance coupled with an indepth knowledge of business processes to drive relevant IT improvements and innovations
• Act as the primary liaison for IT demand prioritization on strategic projects ensuring effective communication and alignment with business needs and IT resource management
• Advance assist and follow through on the resolution of issues related to the delivery of technology solutions

Communication and Stakeholder management

• Communicate strategy goals and measurable components to senior IT and Business leadership to drive success and accountability across the organization
• Establish and maintain strong business relationships with senior and operatinglevel business leaders to effectively deliver business deliverables and technology solutions
• Collaborate with business partners on roles responsibilities processes and continuous improvement initiatives required to deliver new technology solutions effectively
• Develop project governance including status reporting

Strategic Project Delivery and technology management

• Lead and oversee projects to ensure delivery of work requests and projects are within the committed budget on schedule and the quality of individual projects meets the overall department performance goals
• Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards software development teams ensuring security and quality in deployments
• Ownership management and coordination of the DT Airport Ops and CSD
• Develop business case updates to support overall IT performance metrics monthly project status reporting and quarterly resource planning reviews
• Identify needs and secure commitments from internal and external service providers. Integrate project initiatives with other software applications
• Escalate and assist in resolving issues related to technology solution delivery
• Organize and effectively lead monthly operating reviews leveraging lean principles (bowlers action plans problem solving) and portfolio reviews focused on product roadmaps and project reviews
• Lead Agile transformation and own Team of Teams / Big Room Planning strategies to ensure cohesive roadmap plans and aligned delivery across DT Airport Ops and CSD Teams
• Own data and cloud delivery and in support of products and projects across the DT Airport Ops and CSD
• Ensure reliability and stability of applications within portfolio

Leadership

• Empower coach and develop team members
• Establish department and individual goals including performance reviews and career and performance plans
• Responsible for developing and maintaining an overall sourcing plan that includes creative sourcing options and alternatives to ensure supply capacities meet work demand the roles and skills required and cost objectives
• Assess and recommend improvements to the organizational structure roles and responsibilities

Whats needed to succeed (Minimum Qualifications):

• Bachelors degree in Computer science Supply Chain or related field
• 10 years of relevant experience
• 7 years of application development or product ownership
• 5 years of management experience in an IT or leadershiprelated role Requires advanced technical and business knowledge in software development life cycle quality assurance project management and other related disciplines/processes
• Experience with Agile development
• Experience with cloud delivery
• Experience with REACT HTML JavaScript .net and document databases required
• Indepth understanding of application development processes methodologies and lifecycle management
• Strong program management / & delivery skills required
• Solid grasp of business operations and the ability to translate business needs into IT solutions
• Knowledge of financial principles to manage budgets forecast costs and deliver costeffective solutions
• Experience with implementing Agile project delivery
• Ability to develop and present business cases to senior management and stakeholders
• Excellent communication skills to effectively liaise with technical teams and business leaders
• Proficiency in fostering collaborative connections with internal and external partners vendors and service providers
• Collaboration skills to work across different groups and foster a teamoriented environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Masters degree preferred
• Experience in application development delivery of largescale projects/programs
• Experience with implementing large scale MRO technology solutions (i.e. IFS Ultramain SAP etc. in the aerospace industry
• Experience using and applying Lean principles to improve IT operations
• Experience implementing IT solutions in the airline industry a plus
• Experience with cloud delivery

United Airlines is an equal opportunity employer. United Airlines recruits employs trains compensates and promotes regardless of race religion color national origin gender identity sexual orientation physical ability age veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions. Please contact to request accommodation.