AV Support Services Technician 1 - Rochester NY
AV Support Services Technician 1 - Rochester NY
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Diversified we dont just follow tech trends we set thembyleveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference whether by inspiring viewers engaging associates motivating audiences or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including:
- Delivering the fan experience at one of 100 sports facilities for the NFL MLB NBA NHL MLS NCAA
- Building the firstfly pack broadcast systemtransportable by air bringing the 2022 World Cup and Super Bowl into homes across the world
- Engineering the first highdensity pixel canvas to display HD content at that scale for theVornado Marriott MarquisLED Display in Times Square NY
- Empowering and monitoring communication and collaboration solutions within multinational companies around the globe
Founded in 1993 were a global organization serving local needs with associates worldwide. Learn more atonediversifiedand follow us onLinkedInandTwitter.
What part will you play
Do you have an background or interest in the world of audiovisual technology The Onsite AudioVisual Service Support Specialist will work at one of our premier healthcare clients a global industry leader. Located in Rochester NY this is a fantastic opportunity for you to own your role. Working with a small team you will be the AV subject matter expert onsite assisting the client staff in supporting all AV with System Checks Preventative Maintenance Meeting Support both inperson and virtual along with occasional event support. Assist marketing team in Webinars. Technology desired is Zooms/Teams QSYS and Crestron/Cisco devices. Maintenance of displays. Experience with a ticketing system would be advantageous. You will be supported by our local Service Team and Field Staff when required. Your input on the current state of the AV potential technical upgrades and working with our project teams will be vital. You will engage with Clevel client executives and work closely with IT Managers. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction. This is a fulltime role working for Diversified.
What will you be doing
- Function as AV support technician engaging client technical team.
- Exercise successful collaboration with Diversified team members and departments.
- Perform supporting assistance for enduser meetings/conferences/events.
- Perform routine preventive maintenance of technical systems ensuring a ready to use state.
- Perform resolution of any system/equipment repair faults discovered within systems.
- Interface/liaison with others in efforts related to equipment faults and repair needs.
- Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
- Develop and manage/maintain an inventory tracking/recording mechanism.
- Track/update repair needs work duties and events within ticketing systems.
- Produce summary and detailed reports.
- Continue to progress elevated technical skills related to technical systems characteristics.
- Create proper reporting materials to help express the value of the role to the client.
- Create an atmosphere of pleasure and confidence with the Diversified client experience.
What do we require from you
- A high school diploma (or equivalent) is a minimum requirement for this position.
- 1 3 years of experience with audiovisual related systems
- Experience trouble shooting video walls control systems and DSP
Preferences will be given to those applicants possessing any of the following characteristics:
- Client relations related training/certifications
- AVIXA CTS related certifications
- Biamp related certifications
- Crestron related certifications
- Networking/IT related certifications
Required/Desired Knowledge Experience and Skills:
- Superior client relationship management is a requirement for this position.
Preference will be given to those applicants possessing any of the following characteristics:
- Experience with video conferencing unified communications and collaboration platforms.
- Experience in a field related to providing facetoface client technical systems support.
- Experience in a field related to providing technical systems support.
- Experience with supporting internal and external client relationships.
To learn more about becoming part of the Diversified team visit us at http://diversifiedus/about/careers/or email us at .
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements individual qualifications merit performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race color religion national origin gender sexual orientation gender identity veteran status age disability or genetic information or any other applicable characteristic protected under federal state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability may contact Human Resources at.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on jobrelated knowledge skills and experience depending on the position offered and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits.
Other details
- Job FamilyCustomer and Product Support
- Job FunctionClient Support
- Pay TypeHourly
- Min Hiring Rate$26.00
- Max Hiring Rate$37.30
Required Experience:
IC
Employment Type
Hourly
