Principal Associate UX Researcher
Principal Associate UX Researcher
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Job Description
Our Capital One Experience Design Team
At Capital One we dont just hire people we invest in them. Weve worked hard to create and foster a culture that values people collaboration integrity and respect for one another. We pride ourselves in being a place of opportunity that empowers our team of disruptors dreamers and doers. And were not your typical bank; were on a mission to change banking for good by bringing ingenuity simplicity and humanity to the work we do. Antiquated legacy platforms have no place here; were building a leading informationbased technology company where youll be partnering with other talented people across the organization on complex projects contributing to the value we deliver every day. We measure our efforts by the success our customers enjoy and the advocacy they exhibit and we succeed only when they do.
Were currently seeking a Principal UX Researcher to join our Experience Design (XD) team. Our team is at the forefront of enriching our customers digital experiences and represent the voice of our customers. We champion a thriving environment of collaboration authenticity and healthy critique in which we honour diversity of thought create a culture of belonging and elevate one another.
Because were a humancentred organization obsessed with delivering products and services based on customer research and feedback UX research is at the heart of our work. We believe empathy and curiosity (we ask a lot of questions! are at the core of understanding our customers so we can deliver bestinclass products and services. We represent the voice of our customers and focus on being the source of truth for our customer insights.
Working with us
How do we do things at Capital One Canada We listen to our people and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays reserving Mondays and Fridays as companywide virtual days. As was true before the pandemic expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so were open to discussing flexible working arrangements that will best accommodate you.
Were focused on helping associates live wellphysically financially and emotionally. When you join us we support you and those who are most important to you offering full coverage for spouses domestic partners and dependents. Weve designed our benefits program to be flexible comprehensive and consistent across our organization. From health and fitness center discounts to training and professional development programsand much moreyoull discover that Capital One is committed to helping you live your best life.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
About you
You have exceptional research skills and understand the balance between spy and rigour and ultimately how research translates into design and product decisions.
You have a keen desire and curiosity to learn new skills and develop new methods of uncovering user needs.
You can plan and lead moderated research studies remotely and in person along with unmoderated research (using online tools).
You believe in the strength of collaboration and have exceptional communication organizational and multitasking skills with the ability to act independently and meet tight deadlines.
You are comfortable with consolidating documenting and presenting research findings often from multiple sources in short concise actionable compelling stories to large audiences at varying levels of the organization.
You can adapt existing research methods to the projects needs and to define new research methods according to the organizations needs
Responsibilities
Improve the usability usefulness and desirability of our products services and customer experiences in collaboration with Product Designers Service Designers Product Managers Software Developers and other key stakeholders.
Conduct user research (e.g. empathy interviews ethnographies and/or contextual inquiries diary studies usability testing etc. to influence the strategies and initiatives of Design Product and business partners.
Present and communicate research and analysis clearly and effectively across various teams and lines of business in engaging and impactful ways.
Create usability templates and guidelines establish and share best practices build research documentation and leverage raw data to facilitate a growing UX Research teams work.
Actively monitor and analyze research data and trends from internal and industry sources academic research and published reports to inform and improve our research methods and insights.
Leverage analytics tools and techniques in partnership with other insight disciplines (e.g. Brand Market Research Data Analysis) to measure success triangulate insights and develop a shared understanding of a product or experience in turn identifying and presenting opportunities and supporting decisionmaking and prioritization.
Influence Product teams by showcasing the importance of research in helping them integrate users into the product life cycle.
Regularly engage with teams across the business to help them uncover research opportunities advocate for the optimal research method(s) to meet their needs and build and maintain a UX Research roadmap.
Facilitate companywide exercises to build empathy for our current and prospective customers.
Mentor fellow researchers to develop their skills.
Empower Product teams through training and coaching so theyre equipped to scale research activities beyond the core UX Research team.
Education and Experience
Basic Requirements:
Bachelors degree in HCI/UX Psychology Consumer Insights or a related field or equivalent experience.
At least 4 years of experience in research within a digital work environment leveraging quantitative and qualitative methodologies.
Preferred Requirements:
Masters degree in HCI/UX Psychology or a related field or equivalent experience.
Experience in design thinking and workshop facilitation.
Experience teaching research best practices within a corporate environment (in financial services if possible).
Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays reserving Mondays and Fridays as companywide virtual days. As was true before the pandemic expectations of being in the office will be balanced with personal life flexibility.
We may use your information for automated decision making. We may for certain purposes render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Staff IC
Employment Type
Full-Time
