JW Steakhouse Assistant Restaurant Manager - JW Marriott Grosvenor House

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Youre welcomed here:Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

Grosvenor House Located on Park Lane in the heart of Mayfair our distinguished 5star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde Park.This grand 5star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep the hotel is a stones throw from Bond Street Knightsbridge Regent Street Buckingham Palace V&A Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.

JOB SUMMARY

To effectively manage and be responsible for the JW Steakhouse Restaurant daily operations and supervision of staff. Areas of responsibility include Restaurants/Bars and Park Lane Market if applicable. Assists in the daily supervision restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals then implements plan.

CANDIDATE PROFILE

Experience/Education:

• Previous experience working in an F&B Operation at a managerial level
• Experience of a luxury fivestar operation preferred
• Good level of English essential

Skills and Knowledge:

• Strong communication skills (verbal listening writing)
• Previous experience as a Restaurant manager in a fast paced luxury venue
• Demonstrate a key passion for Food and Beverage
• Extensive knowledge of food beverage quality products and ingredients
• Ability to grow and develop our existing menu
• Excellent personal presentation
• Previous experience managing developing and motivating a team
• Personable andpeople orientated demeanour
• Proactive and reliable
• Adaptability and flexibility
• Strong business acumen and focus on results
• Strong communication skills
• Ability to multitask and handle stress.
• Excellent attention to deliver inspirational service to all of our guests

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results

Conducting DaytoDay Restaurant Operations

• Ensures all employees have proper supplies equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises ongoing training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an ongoing basis.

Additional Responsibilities

• Provides information to supervisors coworkers and subordinates by telephone in written form email or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

REWARDS AND LIFESTYLE BENEFITS: