Sales Associate - Retail
Sales Associate - Retail
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
With venues in 74 countries including 183 cafes 27 hotels and 12 casinos Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar Hard Rock owns the worlds most valuable collection of music memorabilia which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and musicrelated merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns operates and franchises Cafes across Europe Asia and the Americas as well as owns licenses and/or manages hotel/casino properties worldwide. Destinations include the companys two most successful Hotel and Casino properties in Florida both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018 Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.
Responsibilities
The Retail Sales Associate (RSA) is the ultimate guide through the guests shopping experience. Hard Rock merchandise is a unique part of our business which requires a special person to create the experience. As an RSA you will be assuming the role of tour guide communicator entertainer memorabilia curator and musician (at heart).
- Greeting guests.
- Answering questions accurately and politely.
- Answering the phone.
- Making proficient sales transactions using a pointofsale system.
- Handling cash and other forms of payment.
- Maintaining proper cash drawer balances.
- Directing guests to areas/restrooms.
- Demonstrating impeccable product knowledge.
- Determining guests needs by actively engaging them in 1on1 conversations and informing guests of product features & benefits.
- Suggestive selling using proven techniques (i.e. related items higherquality items transitional phrases).
- Maintaining a clean and organized store.
- Maintaining proper product stock levels through retail pulls & inventories.
- Displaying Retail product through HRCs visual display standards.
- Performing opening closing & side duties cleaning glass polishing brass sweeping & vacuuming the floor folding product etc.
- Assuring the complete satisfaction of each and every guest.
- Creating memorable experiences.
- Entertaining guests to create Raving Fans.
This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE EDUCATION AND CERTIFICATIONS
SKILLS
- Remaining calm in a hectic fastpaced atmosphere.
- Demonstrating a high level of organization attentiontodetail and a senseofurgency.
- Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
- Ability to move throughout the corporate office and cafes during visits (standing walking kneeling bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms hands and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity handeye coordination and ability to work with hand above shoulders.
- Ability to occasionally regularly frequently move objects (lift push pull balance carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat cold chemicals and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
- Maintaining a wellgroomed appearance (having a plan).
- Following all uniform guidelines.
- Practicing all general safety & sanitation standards.
- Recycling products where possible.
- Maintaining HRCs 5 core Values and Mission Statement.
Additional Details
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA)it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact a member of our Human Resources team.
Disclaimer
While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
Required Experience:
IC
Employment Type
Part-Time
