Service Scheduling Coordinator
Service Scheduling Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Do you have customer service appointment scheduling BDC (Business Development)or Call Center experience Do you like assisting customers and being a helping hand for those in need At Sunset Ford were hiring an automotive Service Scheduling Coordinator to join our team and help meet the needs of our customers with scheduling service.
This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
Service BDC RepresentativeBenefits We have ALL the reasons under the SUN to work at Sunset Ford!
- Work/Life Balance Weekends Off
- 40 Hour Work Weeks
- 100 Paid Health benefits for employee Health Dental Vision
- Retirement 401kImmediate and Automatic Enrollment
- Time off when needed
- Opportunity to grow your pay 3 Performance Reviews within the 1st year of employment!!!
- Competitive Pay with experience
- Team Atmosphere
- Employee Discounts on Parts & Service
- Employee Pricing on New & Used Cars
- Referral Bonuses!
- Paid Training and Certifications Transferable to any Ford store
- Opportunity to grow and advance!
Service Scheduling Coordinator and/or BDC Representative Responsibilities
- Handle all incoming email phone text and online chat leads related to service body shop and parts
- Responsible for making outbound calls to recent and potential service department customers
- Assist with coordinating means of transportation via Rental Cars Shuttles or Concierge Service
- Help contract customers in Rental Cars prep vehicles for rent and perform walk around vehicle checkins
- Utilize CRM databases to track outbound communication with customers
- Calling customers to check on Customer Satisfaction with their visit Safety Recalls Appointment Reminders and other types of calls
- Educate self on latest service & product offerings including pricing and monthly specials
- Be available to respond to email inquiries in a professional wellspoken manner
- Prepared to interact with customers via phone calls every day (similar to call center processes)
- Direct customers to product information resources including those available on the internet
- Check email frequently and respond to inquiries immediately
Service BDC Representative Qualifications
- Strong verbal and written communications skills
- Techsavvy and experience with a CRM or the ability to quickly learn new software
- Time management prioritization and multitasking skills with the ability to manage a high workload
- Team player attitude
- Willing to submit to a preemployment background check & drug screen
- Clean driving record and valid drivers license
- Able to multitask
- Must be able to type very fast
- Previous appointment scheduling and customer serviceexperience is preferred
- Prior automotive experience is preferred
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drugfree work environment. Applicants must be willing to submit to a preemployment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Required Experience:
IC
Employment Type
Full-Time
