Park Support Center - IT Support Technician

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities:

• With minimal supervision independently perform troubleshooting maintenance repair and installation activities such as assembling and installing new personal computers peripheral equipment networks and communications equipment
• Provide direct user support for all assigned users software and hardware needs.
• Support computer equipment or units of local area networks requiring use of standard interface protocols
• Assist with installation and cabling user support backups and IT documentation
• Assist with configuration of various IT Systems (workstations) throughout the organizations facilities and festival grounds
• Provide support to users relating to both hardware and software problems on their personal computers
• Perform preventive maintenance for computer data communication and/or peripheral equipment; test and adjust to appropriate standards
• Fabricate cables for use in interfacing peripherals with computers other peripherals and networks
• Maintain computer network documentation and update computer maintenance manuals as needed
• Fabricate cables for use in interfacing peripherals with computers other peripherals and networks
• Provide request status updates and/or project completion updates to leadership or end users via voicemail email or inperson communication
• Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders
• Assist with the take down removal and/or storage of workstations for festivals and events
• Maintain PCI standards and compliance with all applicable hardware/software
• All other duties assigned by leadership

Education and Experience:

• High School diploma GED or equivalent
• Associates degree Bachelors degree or technical certification in IT Computer Science or related discipline preferred; Equivalent work experience will also be considered
• 12 years of work experience as an IT Technician or Support role preferred
• Previous IT Help Desk experience is a plus
• Previous POS Setup / Troubleshooting skills is a plus

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule including evenings weekends and holidays
• Ability to frequently work hours that extend beyond 9 AM to 5 PM particularly during the operating season
• Ability to frequently travel to domestic US park locations throughout the summer (Up to 20 expected travel)
• Must possess a valid drivers license and a good driving record
• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
• Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong technical aptitude with a wide variety of hardware software and office equipment
• Ability to prioritize triage and successfully resolve IT issues and emergencies
• Must be proficient in Microsoft Office Products
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problemsolving abilities
• Ability to follow direction multitask and work as part of a team as well as independently

Physical Requirements:

• Ability to remain seated for extended periods of time while using a computer
• Ability to stand walk and remain on feet for extended periods of time during the day
• Ability to frequently stoop twist kneel bend squat or reach above shoulders
• Ability to carry push pull lift and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp control move objects/tools

Working Conditions:

• This role will be based in an office setting with frequent exposure to all other indoor and outdoor park locations
• Subject to extended work hours to complete timesensitive IT requests; Working extra hours each week is typical particularly during the parks operating season
• Subject to working in cluttered or confined IT and server spaces
• Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
• Subject to frequent interruptions constant repetitive motion high noise levels flashing lights and heavily populated environments
• Frequent exposure to dust and chemical cleaning agents

Team member benefits:

Why Palace Entertainment

We truly believe that where you work matters and as a theme park company we like to think we know a thing or two about what makes people happy.

Palace Perks and Benefits:

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Kennywood and other Palace Parks in the continental US
• Generous vacation and sick time

When you join Palace Entertainment you do more than simply advance your career. You become part of the Palace family a group of talented people who drive innovation embrace change and deliver results!