Care Coordinator Bilingual Temporary Full Time Intake Labelle Cornwall Pembroke

Are you an experienced registered nurse physiotherapist occupational therapist social worker dietitian or speech language pathologist seeking a rewarding careers that cares for others in a professional practics that cares for you Youre in the right place.

As a Bilingual Care Coordinator you will assess and determine patient care needs and eligibility provide accessand referrals to community services and engage with patients caregivers and other health care practitioners.

Whether you work in our office in the community or a health care facility you will play a lead role in providing connected accessible patientcentered care and be supported by our collaborative team that includes over 8000 regulated health care and other professionals.

As a valued team member your mission will be to help our patients be healthier at home while you benefit from our supports for professional growth personal wellness andworklife balance.

What will you do
Under the general direction of the Manager Home and Community Care the Care Coordinator is responsible for managing a caseload of diverse patients who are living and/or dealing with a variety of health concerns. The Care Coordinator through phone conversations assesses the patients care needs and develops implements and updates (as required) a care plan that is informed by the patients health and psychosocial needs; and where possible accommodates patient and caregiver wishes. He/she also determines eligibility for and arranges for Ontario Health atHome Champlainapproved health care services and refers patients and caregivers to other community resources and programs.

As a member of the Intake Care Team the Care Coordinator will be responsible for assessing and developing individual patient care plans over the phone for service provision. Based on patient needs the Care Coordinator will utilize a multidisciplinary team approach to achieve optimal health outcomes. This is an in office nonvisiting role where referrals are prioritized based on the complexity urgency and needs of each patient while adhering to Ontario Health atHome Champlain guidelines for care and services.

Primary Responsibilities:

• Completes comprehensive patient assessments using a validated assessment tool including patients clinical physical and psychosocial needs and caregiver needs
• Assesses the patients and caregivers understanding of and learning needs related to diagnosis treatment available resources illness adjustment and coping mechanisms
• Assists patient and caregiver in setting appropriate goals (individual joint short or long term)
• Collaborates with patient caregiver and the care team to develop an individualized care and service plan reflective of the patients identified priorities and desired outcomes; identifies strategies and resources to be used in attaining clinical outcomes
• Coordinates the delivery of Home and community care services to patients and their caregivers
• Coordinates vendor and resource utilization involving medical equipment supplies and services
• Facilitates understanding and cooperation among members of the patients multidisciplinary healthcare team; communicates with members of the patients health care team to maximize patient outcomes
• Initiates and authorizes the implementation of the care plan through contracted providers
• Provides regular reports to Physicians service providers patients caregivers and other authorized parties as required
• Case documentation in accordance with Ontario Health atHome Champlain policies

Team/Department:Intake

Hours of work: A rotating shift schedule comprised of eight and twelvehour shifts with various start times between the hours of 8am and 8pm seven days/week for a total of 70hours

FTE: 1.0

Length of Temporary Assignment: November 3 2025

Starting Salary: $44.480 to $47.517

Affiliation: OPSEU

Reporting to: Manager Patient Services

Office Location:Cornwall Labelle Pembroke

What must you have

• Registered Nurse (BScN or diploma) and registered with the College of Nurses of Ontario; or
• Degree or diploma in Physiotherapy and registered with the College of Physiotherapy of Ontario; or
• Degree or diploma in Occupational Therapy and registered with the College of Occupational Therapy of Ontario; or
• Degree in Social Work and registered with the Ontario College of Social Workers and Social Service Workers; or
• Degree in Speech Therapy and registered with the College of Audiologists and SpeechLanguage Pathologists of Ontario; or
• Degree in Foods and Nutrition or equivalent and registered with College of Dietitians of Ontario.
• Related professional experience (community based experience preferred) which is normally attained over a period of two years

What would give you the edge

• Works with diverse patient groups with varying levels of comprehension and language capability
• Manages difficult conversations/situations such as advance care planning and goals of care in a healthy and effective manner
• Works effectively in both a team environment and independently as required
• Verbal and written communication skills to establish working relationships and maintain a wide range of partners (doctors nurses social workers etc. within the healthcare community
• Listening and facilitation skills to work with patients and their caregivers
• Diplomacy in dealing with sensitive and/or confidential issues
• Relationship building skills to develop and maintain health and community stakeholder partnerships.
• Working knowledge of computer software (email internet) and Microsoft Office applications (Word Outlook etc.
• A valid drivers license and access to a vehicle is required
• Fluency in English and French is required.
• Vulnerable Sector Check completed within the last six months

Hours of Work

A rotating shift schedule comprised of eight and twelvehour shifts with various start times between the hours of 8am and 8pm seven days/week for a total of 70hours

We offer flexible work options this position will have a hybrid model of work with a combination of inoffice and telework.

What do we offer

We know wellness is supported with worklife balance.In an inclusive culture committed to support your passion for continuouslearning growth and innovation we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we

We are Ontario Health atHome ready to serve every person in Ontario.We partner with patients and caregivers family physicians hospitals longterm care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patientcentered care.

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

Equity Inclusion Diversity and AntiRacism Commitment

Ontario Health atHome is committed to a culture of equity inclusion diversity and antiracism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

All applications will be reviewed; however only those selected for an interview will be contacted. Ontario Health atHome Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.

Ontario Health atHome has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.