Solution Specialist part-timetemporary
Solution Specialist part-timetemporary
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Salary Not Disclosed
1 Vacancy
Job Description
General Summary of Position:
The PartTime Solution Specialist serves as a primary point of contact for students and families delivering highquality customer service and essential information in the areas of Financial Aid Registration and Student Financial Services. This role requires strong communication skills to provide accurate and timely assistance via phone in person email and written communication.
Key Responsibilities:
- Guide students and families through the financial aid process including application steps eligibility verification and aid status in compliance with policies and regulations.
- Assist with Registrar functions including add/drop procedures and transcript requests.
- Respond to inquiries regarding student accounts payments disbursements holds book vouchers and refunds.
- Maintain an accurate tracking system for student inquiries from initial contact to resolution.
- Collect verify and process documents related to Financial Aid Registration and Student Financial Services.
- Support prospective and new student events throughout the year.
Customer Service Commitment:
- Foster effective partnerships across departments by sharing information and assisting colleagues as needed.
- Deliver exceptional service to students families and university staff.
- Contribute to a welcoming and inclusive environment for all individuals.
- strong interpersonal skills attention to detail and a commitment to student success.
Minimum Qualifications (Required):
- Bachelors degree with minimum of 2 years of customer service experience. However will consider candidates with a HS Diploma or GED/equivalent and 35 years directly related customer service experience.
- Effective oral written listening and communication skills.
- Familiarity with computers and competency in navigating and performing data entry in a Windows environment; Experience with student relational database system preferred PeopleSoft Campus Solutions 9.0 experience preferred.
- Mathematical and analytical skills.
Additional Considerations:
- Preference given to those with experience in one of the following three areas: Financial Aid Registrar or Student Billing.
- Demonstrated experience in a fastpaced customer service environment.
Special Instructions to Applicants:
Initial review of applications will begin immediately and continue until the position is filled. However the position may close when an adequate number of qualified applicants is received.
This is a parttime temporary nonunit nonbenefited position.
Please include a resume and cover letter with your application.Names and contact information of three references will be required during the application process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
