Client Services Executive
Client Services Executive
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1 Vacancy
Job Description
Job Description
We are thrilled to offer an exciting opportunity for a Client Services Executive to join a dynamic and growing company in Scarborough.
In this role you will be responsible for ensuring clients have a smooth and enjoyable experience from the moment they sign up until the completion of their journey.
We are looking for individuals with a background in officebased Customer Service or Account Management a commitment to continuous improvement and a driven starter with the determination to achieve the best results.
Some of the Client Services Executive responsibilities will be:
- Welcoming new clients and ensuring they have all they need at the beginning of their journey and beyond
- Cultivating relationships with our premium clients and enhancing their experience with us
- Attend company run events networking and building relationships with your premium clients
- Securing client referrals to expand sales opportunities
- Gathering client testimonials and compiling case studies
- Overseeing and evaluating Trust Pilot reviews while actively encouraging clients to leave feedback
- Motivating clients to attend events to maximise the benefits of their experience
- Collecting customer satisfaction survey results and developing action plans to continuously enhance our client experience
- Understanding and meeting our business KPIs
- Managing the payment collection process to ensure clients meet their payment obligations and working with them when they are unable to make their monthly installments
This is a fulltime Monday to Friday role 9 am 5 pm) with a salary of 27000. As part of the role you will have the opportunity to attend exciting company events including two nights away per month and three nights away four times a year. Additionally you will also attend a monthly Zoom event from the comfort of your home.
To be successful in this role youll need a driving licence and access to your own vehicle.
If youre looking for a challenging and rewarding opportunity where you can grow and make a real impact wed love to hear from you!
Employment Type
Full-Time
