Director of Transformation and Quality
Director of Transformation and Quality
Posted on :
15-03-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Open Door Health Services is hiring for a fulltime exempt Director of Transformation and Quality. This position reports to the Chief Clinical Officer/Vice President of Operations.
Picture this:
Youve just wrapped up a meeting with providers who say That new EMR workflow Gamechangerit cut my charting time in half. Meanwhile leadership is reviewing clean quality dataseeing insights that help improve patient care. And the front desk Theyre flying through checkin with a system that works for them.
Thats the kind of impact you bring.
If you love the challenge of making EMRs smarter turning messy data into meaningful action and driving projects that improve both provider workflows and patient outcomesthis role is for you.
At Open Door Health Services were looking for a Director of Transformation and Quality who can see the EMR as more than a systemits the key to better care better data and better decisions.
Youll Thrive Here If:
- You believe EMRs should work for peoplenot slow them down. You love making systems cleaner faster and more intuitive for every end user.
- You love the aha moments. When a provider tells you This actually makes my job easierthats your win.
- Youre the translator between data tech and people. Whether its EMR updates or quality reporting you make it make sense for everyone.
- You turn data into action. Whether its UDS HEDIS or PCMH you know how to make the numbers tell a storyand use that story to drive real change.
- You see the big picture and the small details. From crossdepartment workflows to a single data field thats slowing things down you find solutions that scale.
- You get energy from helping teams work smarter. When staff and providers see the impact of a changeand actually like ityou know youre doing it right.
In This Role Youll:
- Lead transformation projects that improve workflows technology use and patientcentered care.
- Oversee quality reporting (UDS HEDIS PCMH) with a focus on accuracy timeliness and using data to drive care improvements.
- Translate complex data into clear insights that help leadership make datadriven decisions and help providers improve patient care.
- Optimize EMR systems streamline processes and make sure endusers actually love the changes.
- Constantly ask: Is this making life easier for patients and staff If not you fix it.
- Build bridges between leadership providers and staffso improvements stick and everyones on board.
The Ideal Candidate:
- 35 years in healthcare operations EMR optimization or quality improvement
- Strong EMR experience (Athena Azara preferred) and skills with data tools (SQL Tableau Power BI)
- Deep understanding of UDS HEDIS PCMH and payer quality programs
- Proven success in turning data into actionable strategies that improve care and workflows
- Bonus: Certifications like CPHQ PMP or Lean Six Sigma
If you love leading change driving results and making a real impactapply today!
Lets transform healthcare together.
Love the Big Picture Here are the details:
Responsibilities (Aligned with ODHS Mission Vision and Values)
Mission Improve the Quality of Life of Others:
- Oversee key transformation projects that enhance service delivery technology use and workflow efficiency.
- Facilitate structured change management processes to ensure that system and process improvements are welladopted.
- Lead datadriven decisionmaking by gathering insights from frontline users patients and quality data.
- Ensure accurate and timely quality reporting (UDS HEDIS PCMH) to support performance improvement efforts.
- Serve as a bridge between technology teams operational leadership and frontline staff.
Vision ODHS Preferred Partner in East Central Indiana for Improving WellBeing:
- Lead strategic transformation projects ensuring smooth and measurable impact.
- Oversee system integrations and workflow automation supporting longterm operational improvements.
- Provide executivelevel updates on project progress system improvements and user adoption trends.
- Ensure that enduser feedback is incorporated into process improvement and technology adoption strategies.
Values Esteem the Team Maximize Potential Do the Right Thing Choose Compassion Encourage Uniqueness:
- Esteem the Team Support the Information Systems Coordinator and Population Health Coordinator in executing transformation projects.
- Maximize Potential Ensure that staff are trained and engaged in quality and process improvement efforts.
- Do the Right Thing Deliver clear datadriven recommendations to support leadership decisionmaking.
- Choose Compassion Prioritize patientcentered improvements and provider workflow enhancements.
- Encourage Uniqueness Drive innovation in how technology process redesign and quality initiatives are implemented.
About you:
- Technical Expertise Proficiency in EMR optimization data reporting tools (e.g. SQL Tableau Power BI) and system integration. Athena and Azara experience preferred.
- Leadership & Communication Ability to manage a team facilitate crossdepartment collaboration and train staff at all levels.
- ProblemSolving Strong analytical skills to identify inefficiencies troubleshoot EMR issues and drive process improvements.
- Regulatory Knowledge Understanding of healthcare quality programs reporting standards and compliance requirements.
- Strong knowledge of operations and workflow processes within an outpatient environment.
- Ability to effectively manage and oversee multiple projects ensuring high performance and accountability.
- Strong ability to work in a fastpaced healthcare setting handling multiple priorities effectively.
- Familiarity with budgeting financial planning and grantfunded programs preferred.
Education & Experience:
- Bachelors degree in Healthcare Administration Health Informatics IT or a related field preferred.
- Minimum 3 years of experience in healthcare operations project management or practice administration.
- Preferred certifications: CPHQ or other relevant healthcare quality or informatics certifications.
- Preferred: Certification in Healthcare Operations Management Lean Six Sigma or Project Management (PMP).
- Minimum 35 years of experience in a healthcare setting preferably in FQHCs public health or community health centers.
- Strong background in EMR system administration patient safety quality improvement and healthcare data analytics.
- Knowledge of HIPAA HEDIS UDS PCMH payer quality programs and regulatory compliance.
Physical and Environmental Requirements:
- Requires standing walking or sitting for long periods of time. Occasional bending or stretching.
- Ability to use a computer keyboard and mouse for extended period of time.
- Ability to move around the office to access files office equipment and other workrelated material.
- Ability to lift and carry objects up to 25 pounds such as equipment and boxes of office supplies.
- Requires the ability to work in stressful situations.
- Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
- Typical office environment with moderate noise levels.
- Exposure to natural and artificial lighting.
- Ability to work in a space that may require occasional adjustments to accommodate different workstations or meeting rooms.
- While this position is based in an administrative office our health centers come with occasional exposure to communicable diseases toxic substances medicinal preparations and other conditions common to clinic environment.
Required Experience:
Director
Employment Type
Full Time
Key Skills
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